Job Description
About the role: As our Home Services Lead, you will play a pivotal role in delivering high-quality, person-centred services across home environments—ensuring every interaction reflects care, safety, and excellence.
This is a hands‐on leadership role where you'll guide your team, oversee daily operations, and drive service performance, creating a positive experience for residents, families, and stakeholders alike.
Responsibilities
Lead the day‐to‐day delivery of food services, cleaning, and laundry services
Coach, support, and develop your team, building a strong, accountable, and engaged culture
Ensure services are delivered safely, efficiently, and to a consistently high standard
Oversee workflow, rostering, and operational performance
Maintain compliance with food safety, infection control, and quality standards
Build positive relationships with residents, families, and internal stakeholders
Identify opportunities to improve service delivery and enhance the customer experience
Contribute to a culture of continuous improvement, quality, and care
Role requirements
As an experienced service operations leader, ideally within aged care, healthcare, or a similar environment, you'll be self‐motivated, proactive, and bring strong leadership capability.
You'll empower your team to deliver safe, high‐quality, person‐centred services, while reinforcing the importance of food safety, compliance, and continuous improvement.
You'll demonstrate:
Strong knowledge of food safety, infection control, and service standards, supported by experience in a regulated environment
Experience leading teams across kitchen operations, cleaning and/or laundry services
Proven leadership capability, including coaching, rostering, and building a positive team culture
A proactive approach to problem‐solving, organisation, and continuous improvement
Effective communication and interpersonal skills, with the ability to engage with residents, families, and stakeholders
Employee Benefits
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers,



including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we'd love you to be too.
Joining the state's largest network of aged care workers with its over8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family.
With more than16,500 staff and 9,000 volunteers across our brandsofBlueCare,Lifeline,ARRCS,TheWesleyHospital,Buderim Private Hospital,StStephen's Hospital, andStAndrew's War Memorial Hospital, you are part of something bigger.
Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Protected, Child Friendly organisation and will:
Provide welcoming, safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple–everybody iswelcome here.
At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex,



race, culture, sexual orientation, disability or genderidentity.Demonstratingour commitment to reconciliation and building long‐term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, ******
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person.
We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support.
We speak up for their safety to ensure their voices are heard.
Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.
UnitingCare is the second‐largest Queensland employer, with more than16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital.
When you join the UnitingCare family, you are part of something bigger.
We are a proud not‐for‐profit with a compassionate and inclusive team who are committed to the work we do.
People who want to make the world a little better through small moments that leave big impacts.
We've been inspired by our mission to improve the health and wellbeing of individuals, families and communities for more than 100 years.
We're on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness.
We want people who are great as individuals, and even better in a team.
People who stand up for what's right.
Who are open to new ideas.
Who champion innovation.
Who lead through learning, and lead by example.
So, if you're looking for an prospect to make a meaningful difference, to grow, thrive and to be rewarded, it's time you joined our UnitingCare family.
UniteUs
We invite you to introduce yourself to assist us in finding a position that aligns with your interests and skills.
Let's make a meaningful difference, together.
#J-*****-Ljbffr

📌 Home Services Lead (New South Wales)
🏢 Unitingcare
📍 New South Wales