Life at Scania
Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength.
You know us as a world-leading provider of transport solutions.
We have one unique resource at Scania to achieve this - you.
The Role
At Scania, we are as passionate about our customers as they are about our brand.
Scania Assistance provides 24/7 breakdown assistance and complete peace of mind.
What you will do
Receive customer calls relating to breakdown and recovery of Scania vehicles
Support the customer through the process to a successful conclusion, continuously inform and keep all parties updated
Administrate Scania Assistance cases from the customers' first call to closing the case
Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
Roster
This is a 4 week rotating roster, 3 days on, 2 days off.
1 week 50 hours, the follow week 30 hours - 80 hour fortnight.
Example below.
Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm
Team 1 8am-7pm 8am-7pm 8am-7pm 8am-7pm 8am-7pm
Team 1 6am-5pm 6am-5pm 6am-5pm 6am-5pm 6am-5pm
Team 2 8am-7pm 8am-7pm 8am-7pm
Team 2 8am-7pm 6am-5pm 6am-5pm
Team 2 8am-7pm 8am-7pm 8am-7pm
Team 2 6am-5pm 6am-5pm 6am-5pm
Who you are
To be successful in this role,



you will require the following:
Technical mind set, solution focussed
Previous experience in technical role from the automotive industry (pref)
Previous call centre experience (des)
Quality oriented; Excellent communication skills, verbal & written
High levels of accuracy & attention to detail
Geographical knowledge throughout Aus, NZ & UK (pref)
We offer:
What we offer
Supportive and inclusive team culture
Hybrid and adaptable working options (where applicable)
Competitive salary + annual bonus opportunity
Salary packaging and novated leasing options
Exclusive discounts across retail, travel, dining and more
Corporate benefits including JB Hi-Fi, Specsavers and more
Health and wellbeing platform with up to 50% off fitness and wellness brands
Be part of an organisation leading the way in digitalisation, electrification, and sustainability
Parental Leave Policy
You need to have full Australian working rights to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
As an equal prospect employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural
#J-*****-Ljbffr

📌 Scania Assistance Service Coordinator (Victoria)
🏢 Scania
📍 Victoria