Acorn Stairlifts Pty Ltd is a leading provider of mobility solutions, specialising in stairlifts and accessibility equipment designed to help people maintain their independence and quality of life at home. We are committed to delivering exceptional customer service and high-quality products that make a genuine difference to our customers' daily lives. Our team is passionate about helping Australians navigate their homes safely and comfortably, and we pride ourselves on our customer-centric approach and professional expertise.
About the role
We are seeking an enthusiastic and results-driven
In-Home Sales Representative
to join our team in Craigieburn, VIC. This is a
full-time position
where you will be the face of Acorn Stairlifts, visiting customers in their homes to understand their mobility needs and provide tailored solutions. You will play a crucial role in building relationships with customers, demonstrating our products, and closing sales whilst ensuring customers feel supported and confident in their purchasing decisions. This role is essential to our growth strategy and allows you to make a meaningful impact on people's lives whilst achieving robust sales targets.
Key responsibilities
Conduct in-home consultations with prospective customers to assess their mobility requirements and recommend appropriate stairlift solutions
Deliver engaging product demonstrations that highlight the features, benefits and safety aspects of our stairlifts
Build rapport with customers and provide expert advice to help them make informed purchasing decisions
Prepare accurate quotes and sales proposals based on individual customer needs and home specifications
Close sales through persuasive, consultative selling techniques whilst maintaining professional integrity
Process sales documentation and ensure all paperwork is completed accurately and submitted on time
Maintain detailed records of customer interactions, visits and sales outcomes using our CRM system
Achieve and exceed monthly and quarterly sales targets and key performance indicators
Provide exceptional customer service and address any questions or concerns with professionalism and empathy
Collaborate with the wider team to ensure smooth handover to installation and customer support teams
Stay informed about product features, industry trends and competitor offerings to maintain a competitive edge
What we're looking for
Proven track record in field-based sales or in-home consultative selling, preferably within the home services, accessibility, mobility or healthcare sectors
Strong communication and interpersonal skills with the ability to build trust and rapport with diverse customer demographics
Excellent presentation and demonstration skills, with the ability to explain complex products in simple, relatable terms
Self-motivated and target-driven with a demonstrated ability to consistently meet or exceed sales goals
Valid Australian driver's licence and reliable access to a vehicle for travel throughout the Craigieburn area and surrounding regions
Ability to manage your own time effectively, working independently whilst meeting scheduled appointments
Proficiency with CRM systems and basic computer skills, including Microsoft Office applications
Physical capability to climb stairs safely during in-home demonstrations and assessments
Professional appearance and demeanour with strong customer service orientation
Willingness to undertake product training and ongoing professional development
Understanding of or sensitivity to the needs of older customers and those with mobility challenges (preferred)
Experience in the aged care, home modification or disability support sectors would be advantageous
What we offer
Competitive base salary with performance-based commission and bonus opportunities
Comprehensive product training and ongoing professional development to enhance your sales skills and product knowledge
Supportive team workplace with experienced colleagues who are committed to your success
Flexibility in structuring your working week, with a focus on delivering results rather than strict office hours
A role that offers genuine job satisfaction through helping customers improve their quality of life and independence
If you are a talented sales professional with a passion for helping people and a drive to succeed, we would love to hear from you.
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