Job Description
Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
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MMS Customer Service Advisor roles to be filled with the below starting dates:
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Melbourne: 31st August **** - Maxxia Novated Leasing
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Here'show you will make a difference in this role...
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As aCustomer Service Advisor, you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multipleplatforms answering
queriesregardingSalary
Packaging and Novated Leasing. You will deliver high-quality customer service within an
inboundcontactcentre
environment through real-time interactions across phone and digital channels.
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Within your role you
willassistinresolving
customer enquiries at first point of contact, balancing service,qualityand productivity outcomes.
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At MMS clear expectations help our people Be the Difference.
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Your key responsibilities in this role will include:
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Providefirst contact resolutionacross inbound calls and digitalchannels
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Identifystandard enquiries from complex or high-risk matters, escalating whererequired.
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Maintainaccuratecustomer
records and case notes to support
continuity,complianceand
auditability.
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Provide clear and consistent communication, including outcomes, nextstepsand
expectedtimeframes.
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Handlecustomer interactions in line with organisational standards, including de‐escalating complaints and meeting performance expectations.
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To be considered for this role you will have:
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Experience in a contact centre or customer service environment
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Demonstrated
experienceusingmultiple
systems
andmaintainingdocumentation.
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Sound judgement and the ability to make decisions
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The necessary resilience to work in a fast‐paced setting.
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What we can offer you:
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Novated leasing benefits and discounts
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12 weeks paid parental leaveand access to our Parents Portal
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Comprehensive learning and development opportunitiesto support your career growth
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Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
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Default Income Protection
Insurancereimbursed
for members of the MMS Default Super Fund
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Exempt Employee Share Plan
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Everyone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.
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We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
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We embrace hybrid working and welcome conversations about flexibility.
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We value the skills and attributes veterans can bring to our organisation.
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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
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We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
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If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at
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#J-*****-Ljbffr

📌 Customer Service Advisor (Victoria)
🏢 Anglo Scottish Asset Finance
📍 Victoria