Job Description
About the role
The Account Management team is a huge part of Tyro's growth and success and responsible for managing a portfolio of business customers across a range of industries.
We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks.
Reporting to the Customer Success Manager, your key responsibility will be to grow your existing portfolio of medium and above business customers, ensure customer satisfaction is met which then leads to the retention of these important customers.
What you'll do
Proactively manage the needs of a portfolio of existing Tyro customers to retain business and minimise churn
Action various triggers for retention and product purposes in a timely manner
Embed robust operational rhythm with the setup of regular meetings and quarterly business reviews
Lead negotiations and manage analysis on rates comparisons to retain your merchant base
Generate referrals for new business by fostering solid relationships with existing customers
Seek to identify growth opportunities in the designated portfolio, including winning new-to-Tyro customers that require Account Management
Proactively look for opportunities for Tyro banking and eComm products within a portfolio
Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
Work with account admins, customer support, and financial support to ensure that day-to-day customer needs are met in an efficient and timely manner
Escalate any customer who is deemed to be 'dissatisfied' through our IDR process
Ad hoc duties to assist with customer enquiries,



initiatives, projects, campaigns and work as prescribed by your manager
What you'll bring
3–6+ years in client-facing or commercial roles
Exposure to merchants, complex businesses, or software/financial services (payments not essential)
Self-starter, naturally curious, and commercially driven
Proven track record of growing an existing portfolio
Experience with sales targets, presenting, and negotiation
Understanding of pricing models (desirable)
Highly organised with strong time management
Professional communication skills, including engaging with senior stakeholders (e.g. CFOs)
What's in it for you?
We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia.
Here are just some of the things Tyros tell us they love about working here.
You'll also receive:
A mix of in-office and remote working (3 days in the office)
Learning and career development opportunities
18 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives.
We welcome applicants of all backgrounds and are an equal opportunity employer.
If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
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📌 Key Account Manager (Victoria)
🏢 Tyro Payments
📍 Victoria