Job Description
About the role
The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs to make every customer experience outstanding.
Special Services provides a fastest possible door to door service to our customer 24/7/365.
Key Purpose
First point of contact for courier fleet
Allocation, monitoring & management
To assist the Time Critical operations team to achieve an efficient, timely and cost-effective model
Specific Tasks
The effective use of all resources to achieve continuous business improvement, while maintaining customer service
Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
Liaise with and assist major customers with their needs
Assist with collation of data for recording and achieving KPI's (Service Quality)
Openly supply all information that is required for other parts of the business, through recording of collected data
KPIs
Missed pick-ups, KPIs and performance reports
Attendance at all scheduled training sessions
Maintaining fleet compliance including everything under the Chain of Responsibility
Prompt resolution of customer service enquiries
Being part of team with observable level of cooperation
Give direct observation and feedback
Identify and act upon any opportunity for cost reduction
DesiredAttributes/Competencies
Applies a systematic and professional approach to establish "best practice" policies, work processes and procedures.
Attention to detail




Ability to communicate & build relationships
People-focus
Anticipates, reviews and continuously seeks to improve company performance
Critical thinking and decision making
Demonstrates and facilitates transparent and honest two-way communication through an open management style.
Experience/Qualifications
High school qualification
Operational and geographic knowledge of the Perth metropolitan area
Basic knowledge of the Transport industry
Strong written and oral skills, including well developed persuasive ability
Intermediate computer literacy including Microsoft Office applications
Knowledge of transport procedures, scanning and compliance requirements
Knowledge of TNT/FedEx operations, policies and procedures, track and trace code status
Understanding of Chain of Responsibility and fatigue management
Working knowledge of handling and transportation of Dangerous Goods
FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equalopportunity/affirmativeaction employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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📌 Fleet Controller Special Services (Perth)
🏢 Fedex Group
📍 Perth