Job Description
We're looking for a friendly, reliable Guest Service Agent to join our front office team and help deliver outstanding guest experiences.
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As a Guest Service Agent, you'll be the first point of contact for our guests, creating warm first impressions and ensuring every stay runs smoothly from arrival to departure.
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About the role
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Welcome guests and manage check-ins and check-outs with confidence and efficiency
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Handle guest enquiries and requests in person, by phone, and via email
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Work closely with housekeeping and other departments to ensure rooms are ready and guest needs are met
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Process payments and reservations accurately
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Resolve issues calmly and professionally, always focusing on guest satisfaction
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About you
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Has a genuine passion for customer service and hospitality
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Is well-presented, professional,



and friendly
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Has strong communication and organisational skills
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Is comfortable working independently and as part of a team
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Has good attention to detail and can manage multiple tasks at once
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Has local knowledge or a willingness to learn and share recommendations with guests
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Previous hotel or customer service experience is preferred, but not essential for the right candidate.
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What we offer
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A supportive and welcoming team environment
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Ongoing training and development
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A diverse role with opportunities to build your hospitality career
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Flexible roster options (including weekends and evenings)
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📌 Guest Service Agent (Casual) (New South Wales)
🏢 Quest North Sydney
📍 New South Wales