Job Description
Client Care Team @ Unbound Minds / Medical / Allied Health Receptionist
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Become part of one of Sydney's largest psychology practices
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Unbound Minds is a leading psychology practice in Western Sydney, with a team of 38 across our Gledswood Hills and Kingswood clinics. We serve our community by creating a safe space that connects incredible people with incredible psychologists.
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Our purpose is two-fold: we empower people to take control of their mental health, and we are deeply committed to building the most incredible place to work in Australia. We take the work seriously — and each other a little less so.
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About the role
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This is a full-time role at our Kingswood practice. You'll be a face of Unbound Minds - the first voice our clients hear and the person who keeps the practice running precisely behind the scenes, working alongside our Senior Client Care Coordinator.
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You'll manage the client journey end to end: bookings, intake, referrals, Medicare and NDIS billing, payments, and the daily rhythms that keep our clinicians free to do clinical work. This is a role for someone who loves helping people doing it tough - and who also gets quiet satisfaction from a clean end-of-day reconciliation and a client file with nothing missing.
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Responsibilities
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Welcoming clients in person and by phone with warmth, enthusiasm and compassion
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Processing Medicare, NDIS and private billing accurately - checking referrals, care plans and entitlements before claims are made, every time
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Running our pre-payment and end-of-day payment processes
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Maintaining complete,



accurate records of every client contact and transaction
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Managing bookings, confirmations, intake forms and referrer correspondence
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Triaging client enquiries and matching them with the right psychologist
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General administrative duties and keeping our beautiful practice warm and inviting
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What you'll need
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2–3+ years' experience in medical or allied health administration or hands-on Medicare claiming experience highly regarded
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Genuine attention to detail: you check the file before you act, and you'd rather ask than assume
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Comfort with structured processes and accountability - we audit our billing and we're proud of it
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High emotional intelligence and warmth under pressure
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Excellent written and verbal communication, and a professional phone manner
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Experience with practice management software (we'll train you on ours)
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Benefits of working with Unbound Minds
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Competitive remuneration of $80,000–$85,000 per annum, employed
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The prospect to genuinely make a difference in mental health care
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A $1,000 per year wellness allowance
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Yearly birthday leave - because who wants to be at work on their birthday?
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Early access to long service leave
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Salary packaging and novated leasing
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Documented processes, real training, and a supportive senior alongside you
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A real emphasis on work-life balance, an endless supply of in-office snacks, and a team of compassionate, genuine, overall amazing human beings
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The pay range for this role is:
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80,********,000 AUD per year (Kingswood)
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📌 Client Care Team @ Unbound Minds / Medical / Allied Health Receptionist (New South Wales)
🏢 Unbound Minds
📍 New South Wales