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Responsible for the tele- and on-site technical support and post sales support.
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Commissioning, troubleshooting, firmware/hardware updating of PV string, Hybrid / storage inverter and BESS.
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Reporting and following up with head office in relation to product failure with transparent descriptions
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Evaluating PV plant performance by studying operation data on a regular basis
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Pro-actively work with installers & retailers and provide them best-in class customer experience.
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Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.
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Qualifications & Requirements
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Bachelor degree or above:
must be electrical or electronics background.
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Preferred minimum 1 year of working experience in the solar industry especially dealing with product trouble shootings
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Solid ability to analyse and solve problems independently.
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Reliable and self-motivated
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The ability to learn new technologies quickly
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Solid Microsoft office skills
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Ability to work effectively in a team environment,
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A friendly, positive and customer-driven attitude
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Excellent time management and organizational skills
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J-18808-Ljbffr
📌 Junior Service Engineer, Qld Or Wa Australia Queensland
🏢 Goodwe Australia
📍 Australia
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