Entry Level Customer Service & Administration Assistant
Hawthorn East, Melbourne | Permanent Full-Time
Are you looking to start your professional career with a company that will invest in your development and provide genuine long-term opportunities?
We're partnering with a well-established Australian automotive aftermarket organisation to recruit an Entry Level Customer Service & Administration Assistant to join their team.
Reporting directly to the Customer Service Manager, this is an exciting entry-level prospect ideally suited to a recent school leaver, hospitality worker, retail team member or someone early in their career looking to develop skilled skills and establish a long-term career within customer service and administration.
To provide a strong foundation for your success, you'll spend approximately the first 3-4 months based at the company's Altona North Distribution Centre, gaining practical exposure to products, operations and customer processes.
This hands-on training period will help you develop valuable industry knowledge and a strong understanding of how the business operates before transitioning to the company's Hawthorn East office, where the role will be permanently based.
The Opportunity
This is an outstanding opportunity to learn from experienced professionals while gaining hands-on experience across customer service, administration and business operations.
You'll receive full training and support while developing a strong understanding of the organisation's products, systems and customers, helping establish the foundations for a successful long-term career.
Key Responsibilities
Responding to customer enquiries via phone and email
Assisting with order entry and order processing
Supporting the customer service team with administrative tasks
Maintaining customer records and updating system information
Liaising with internal departments regarding customer orders and deliveries
Assisting with documentation and general office administration
Learning product knowledge and customer processes
Supporting the wider team with day-to-day operations
What We're Looking For
This role is all about attitude.
We're looking for someone who enjoys interacting with people, is eager to learn and wants to build a long-term career within a supportive business environment.
You may be a recent school leaver, working in retail or hospitality, or simply looking for an opportunity to start your professional career.
Ideally, you'll bring:
A friendly, positive and enthusiastic attitude
Strong communication and people skills
Confidence speaking with customers and colleagues
A genuine willingness to learn and take on feedback
A professional and reliable approach to work
Strong attention to detail and organisational skills
Basic computer literacy and confidence using technology
The ability to work well within a team environment
A customer-focused mindset and desire to help others
Most importantly, we're looking for someone with a strong work ethic, positive outlook and genuine motivation to develop a long-term career within customer service and administration.
Why Join?
Excellent entry point into a professional career
Full training and ongoing development provided
Structured onboarding and product training program
Supportive and collaborative team environment
Exposure to a successful Australian business
Clear career progression opportunities
Hawthorn-based role with long-term career opportunities
Opportunity to learn from experienced industry professionals
Stable employment with a growing organisation
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