Job Description
BIC Consolidated's Core Values & Unique Selling Points
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BIC Consolidated drives the industry with innovation and ethical practices, with our core values being Safety, Respect, Teamwork, Commitment to Employees, Honesty, and Customer Focus.
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Our unique strengths lie in our investment in our people, sustainability, innovation, and technology, while maintaining complete transparency in everything we do.
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The Role
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BIC Consolidated is seeking an experienced Retail Cleaning Manager to lead the operational delivery of cleaning and integrated facilities services across a portfolio of retail environments. This senior leadership role is ideal for an experienced operations professional with a minimum of three years' experience managing facilities services within retail environments, particularly shopping centres or large commercial assets.
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As the Retail Cleaning Manager, you will provide strategic leadership across operations, client management, contractor performance, compliance, budgeting and service delivery while driving operational excellence, business growth and customer satisfaction.
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Key Responsibilities
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Lead the operational delivery of cleaning and integrated facilities services across a portfolio of retail and commercial assets.
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Provide leadership, coaching and support to Regional Managers, operational leaders, site supervisors and subcontractors to achieve exceptional service delivery.
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Develop and maintain strong client relationships, ensuring high levels of customer satisfaction, contract retention and identification of additional service opportunities.
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Drive operational performance through regular site reviews,



quality inspections, service audits and performance reporting.
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Manage operational budgets, labour costs and financial performance while identifying opportunities for continuous improvement and operational efficiencies.
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Oversee contractor performance and ensure compliance with contractual obligations, service level agreements and company standards.
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Support business growth by identifying additional works, preparing quotations and expanding integrated facilities service offerings.
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Ensure compliance with Workplace Health and Safety (WHS), environmental, legislative and company policies and procedures.
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Lead incident investigations, implement corrective actions and promote a proactive safety culture across all operations.
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Coordinate operational planning, workforce allocation and resource management to meet client expectations and business objectives.
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Prepare operational reports, client presentations and performance metrics to support strategic decision-making and contractual reporting.
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Work collaboratively with internal stakeholders to continuously improve service delivery, quality outcomes and operational performance.
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To Be Considered for This Role, Applicants Must Have
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A minimum of three years' experience managing facilities services within retail environments, preferably shopping centres or large commercial assets.
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Demonstrated experience leading multi-site operational teams, managers and subcontractors.
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Proven ability to build and maintain strong client relationships while delivering exceptional customer service.
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Strong operational management, leadership, organisational and problem-solving skills.
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Experience managing operational budgets, labour costs, contractor performance and commercial outcomes.
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Sound knowledge of Workplace Health and Safety (WHS), compliance requirements and quality management systems.
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Experience managing service delivery across integrated facilities management or cleaning services.
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Ability to identify business development opportunities and prepare quotations for additional works.
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Excellent communication, stakeholder engagement and people leadership skills.
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Proficiency in Microsoft Office and operational management systems.
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Current Australian working rights.
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Benefits and Culture
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Supportive and inclusive culture.
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Opportunities for professional development and career progression.
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Competitive remuneration package.
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Employee benefits and entitlements.
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A professional, team-oriented and safe working environment.
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Opportunity to work with a leading facilities services provider committed to innovation, sustainability and customer excellence.
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BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.
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📌 Retail Cleaning Manager (Victoria)
🏢 BIC Consolidated
📍 Victoria