Job Description

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Investigate, troubleshoot, and resolve incidents and service requests for infrastructure and other related technologies (network, network security, etc.)
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Maintain system health and performance through proactive maintenance and patching activities across infrastructure
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Perform configuration and administration of infrastructure
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Contribute to processes and review their application to ensure that controls, policies, and procedures are operating effectively
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Follow and enforce ITIL-aligned incident, request fulfillment, problem, and change management processes for changes required on the customer's network
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Build effective working relationships both internally and externally
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About you

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ITIL Foundation qualifications and suitable vendor certifications preferred
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Experience in IT engineering/operations or similar field
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Valuable analytical and problem-solving skills, able to leverage server/network knowledge and broad array of tools to solve problems
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Palo Alto Firewalls and Panorama – Experience implementing, supporting and maintaining - Active PCNSE certification is desirable
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Meraki – Experience implementing, supporting, and maintaining of Meraki Security Appliances,



Switching and Wi‐Fi; Active ECMS1+2 Certifications desirable
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Next-Generation Firewall (NGFW) - Experience implementing, supporting, and maintaining firewalls vendors such as Palo Alto and/or Fortinet
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Networking (Routing/Switching/Wireless/SD-WAN) – Experience implementing, supporting, and maintaining vendors such as Cisco and/or Aruba
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Current and ex-serving ADF members are encouraged to apply
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Nice to haves

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SASE/SSE Platforms such as Palo Alto Prisma Access and Netskope
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Cisco Enterprise Networking (Route/Switch/SDWAN/Wireless/ISE) – Experience designing, implementing, supporting and maintaining - CCNP is desirable
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SDWAN Platforms such as Prisma SDWAN, VMware VeloCloud, Cisco/Viptela
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Non-Palo Alto Firewalls such as Fortinet FortiGate.
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LAN/WAN/Wireless Network vendors such as Cisco, Aruba, Juniper, etc.
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Cisco Umbrella – Experience supporting DNS and Secure Internet Gateway
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Palo Alto and Fortinet Firewalls
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Active PCNSE and NSE4+ certifications desirable.
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You Set the Vision,
n We Shape the Digital Journey
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📌 Network Engineer North Geelong
🏢 Quantumminds
📍 North Geelong