Technical Support (BMS & Controls) | Melbourne
Senior technical role with a global HVAC/R technology business
Move beyond traditional refrigeration service into technical support, controls a
Sydney preferred, with Melbourne and Brisbane candidates also considered
Senior technical role with a global HVAC/R technology business
Move beyond traditional refrigeration service into technical support, controls a
Sydney preferred, with Melbourne and Brisbane candidates also considered
Technical Support | BMS & Controls
Location: Melbourne, VIC
What's on Offer
Senior technical opportunity with a global HVAC/R technology business
Career progression opportunity beyond traditional refrigeration service work
Transition from hands-on field work into a specialised technical support role while leveraging your refrigeration expertise
Work across commercial refrigeration, controls, monitoring, connectivity and BMS
Develop specialist knowledge in advanced refrigeration control technologies and connected systems
Mix of technical support, commissioning, configuration, troubleshooting, warranty, training and customer interaction
Strong exposure to commercial CO2 refrigeration systems
Become a key technical contact for customers, providing technical guidance and problem-solving support
Collaborate with international technical, R&D;, Quality, Sales and Service teams
Primarily office-based, with occasional customer site visits required
Opportunity to grow with an expanding technical service function
About the Business:
You'll join a global technology business specialising in advanced solutions for the HVAC and refrigeration industries, with a strong focus on controls, monitoring, connectivity and energy-efficient systems.
The Australian operation supports customers across the local market while working closely with international technical and R&D; teams to deliver innovative solutions, technical support and after-sales service.
This is a technically focused environment where you'll have access to international expertise and evolving technologies, giving you the opportunity to build specialist knowledge across refrigeration controls, BMS, monitoring and connected systems.
About the Role:




Ready to take your refrigeration and HVAC expertise beyond the tools?
This is an opportunity for an experienced
Refrigeration Mechanic or HVAC/R Technician
to transition into a more specialised technical support role while continuing to use the hands-on industry knowledge and technical expertise you've built throughout your career.
You'll become a key technical contact for customers, providing support across commercial refrigeration, control systems, monitoring platforms and BMS.
You'll help customers troubleshoot issues, configure solutions, support commissioning activities and get the most from their systems.
The role combines technical problem-solving with customer interaction and offers exposure to a broad range of activities, including technical support, commissioning, configuration, troubleshooting, warranty assessment, system integration and customer training.
The role is primarily office-based, with occasional customer site visits required.
Key Responsibilities
Provide technical support via phone, email, remote access and occasional customer site visits
Support commissioning, configuration and troubleshooting of control and monitoring solutions
Troubleshoot commercial refrigeration control systems, including CO2 applications
Assist customers with product selection and application support
Provide after-sales technical support and warranty assistance
Conduct warranty assessments and root cause analysis
Develop and maintain supervisory graphics, BMS layouts and monitoring configurations
Support integration of refrigeration controls with BMS and communication networks
Deliver customer training and technical presentations
Assist with pre-configuration activities and system preparation
Coordinate with international HQ, R&D;, Quality,



Sales and Service teams to resolve technical issues
Maintain accurate technical documentation and service records
Attend customer sites when required to support commissioning, troubleshooting and technical service
About You To be successful, you'll have:
Certificate III in Air Conditioning & Refrigeration or equivalent HVAC/R qualification
Qualified Refrigeration Mechanic or HVAC/R Engineering background
Minimum 4 years' experience within the HVAC and refrigeration industry
Strong understanding of commercial refrigeration, particularly CO2 systems
Experience with refrigeration controls, monitoring or supervisory systems
Strong knowledge of BMS, communication networks and control system integration
Strong technical troubleshooting, analytical and problem-solving capability
Advanced proficiency with Microsoft 365 applications
Confidence working with technical drawings and documentation
Solid verbal and written communication skills
Robust customer service focus and professionalism
Ability to work independently while collaborating effectively with technical and commercial teams
A proactive mindset and willingness to learn new products, software tools and technologies
Experience with Java and/or HTML scripting would be advantageous
Why Join?
This is an opportunity to take the next step in your HVAC/R career and
move beyond traditional refrigeration service work
.
You can leverage your existing hands-on refrigeration knowledge while developing specialist expertise across
controls, BMS, monitoring, connectivity and technical support
.
You'll become an important technical resource for customers and internal teams, working across everything from configuration and commissioning through to troubleshooting, warranty assessment, system integration and training.
For an experienced Refrigeration Mechanic or HVAC/R Technician looking to move into a more specialised technical role without leaving the industry knowledge behind, this is an opportunity to build a broader and more technical career.
Sydney-based candidates are preferred, with Melbourne and Brisbane candidates also considered.
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📌 Technical Support (Bms & Controls) | Melbourne (Victoria)
🏢 Katz Recruitment
📍 Victoria