Management Employment, Brisbane City QLD
Job Description
1. Front Office Reception services
Check in guests according to procedures.
Organise guest departures and process according to procedures.
Respond to incoming calls in a timely and qualified manner.
Operate the PABX telephone system for internal and external calls.
Assist guests with luggage in accordance with OH&S; policies and procedures.
Coordinate meeting room facilities and/or conference facilities.
Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
Organise displays for promotional purposes as required.
2. Customer service
Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
Welcome and farewell guests personally, including using their name.
Provide information to guests about facilities in the local area.
Handle customer complaints or requests in a friendly and timely manner.
3. Promote the business
Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services,
Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
Actively promote the property and the Quest Group.
Provide prospective guests with tours and detailed information on Quest services and facilities as required.
Develop a sound knowledge of the Quest Group and associated products and services and take every opportunity to promote them.
4. Sell reservations
Gather information about the client according to sales procedures.
Match client needs to the product and close the sale.




Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.
Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the properties Business Development Executive.
5. Receive and process reservations
Receive, record and process accommodation reservations according to the requirements of the RMS system.
Forward Daily Reservation Activity Report according to the Quest procedure.
Ensure all reservation details are correct and confirmation of reservation is sent via email, fax or post.
6. Finance
Accurately update and finalise transactions on guest accounts in accordance with the requirements of the RMS system.
Balance and reconcile takings at the end of each designated shift in accordance with the Float Balance procedure.
Process Night Auditing in accordance with Quest Night Audit procedure.
7. Occupational health & safety and security
Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.
Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.
Secure property and equipment in accordance with Quest procedures.
Handle food safely in accordance with the Quest Food Safety policy.
Maintain high standards of personal presentation and wear the Quest uniform in accordance with the Quest Uniform policy.
8. Other duties
Undertake other duties within the scope of your skills, competence and training as directed.
Position Type:
Casual
Category:
Management
Complex/Building:
QUEST RIVER PARK CENTRAL
#J-*****-Ljbffr

📌 Front Office Receptionist Casual (Brisbane)
🏢 Theonsitemanager
📍 Brisbane