Job Description
BYD Hornsby, proudly a part of Harmony Auto, a BYD flagship store in NSW, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.
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Key Responsibilities
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Promote and develop dealership maintenance services
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Manage customer maintenance appointments
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Receive customers and prepare work orders
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Coordinate progress of maintenance work
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Prepare vehicles for delivery after maintenance
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Handle vehicle delivery and return processes
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Follow up with customers to ensure satisfaction
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Coordinate ordering of special parts
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Implement fair and consistent warranty policies
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Support pre-delivery inspections and new car handovers
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Provide excellent customer service by addressing inquiries and concerns
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Resolve customer issues through proactive follow-up
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Qualifications
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Education: Diploma or higher in Automotive or related field
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Training: Knowledge of relevant laws/regulations
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Experience
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3+ years in automotive repair or related industries
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1+ year in customer service
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Familiarity with BYD/Toyota operations is advantageous
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Skills
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Computer proficiency
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Strong communication and analytical skills
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Valid driver's license
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Attitude: Positive, team-oriented, qualified image, resilient under pressure
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You must be eligible to work in Australia
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Ready to take a giant step in your career? Interstate Candidates are WELCOME.
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📌 Service Advisor - Byd Hornsby (Sydney)
🏢 BYD Harmony Auto Australia
📍 Sydney