Job Description
Service Administration and Co-ordination
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Growing Australian service company - delivering quality equipment field service solutions to the hospitality industry.
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Do you enjoy numbers, working on invoicing, payroll, administration, generating reports and across daily operations for call outs with service agents?
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This is a great contract role initially for 6 months while we roll out a project, potential for ongoing work.
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Our purpose is to be Australia's most effective provider of brush cleaning and sanitisation equipment services, delivering high-quality, reliable solutions to restaurants and hospitality venues across the country.
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We are committed to supporting the Australian hospitality industry by helping businesses maintain the highest standards of cleanliness, hygiene, and operational excellence.
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VALUE ADD
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The Service Administration and Co-ordinator is responsible for delivering motivated daily support, administration, including invoicing of services, scheduling, report generating and training on the Service M8 App.
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The role also involves identifying and ordering parts required for machine repairs, as well as responding efficiently to urgent call-outs.This position plays a critical role in maintaining customer satisfaction, supporting daily operations, and ensuring efficient delivery of services.
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Hours from 8.30am to 2pm Mon, Tuesday, Wednesday, Fridays (4 day week) 20 hours to start ** potential increase to 3pm.
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SCOPE OF ROLE
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1.Strong administration support for daily Operations.
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2.Invoicing and parts order for all accounts
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3.Schedule, update and invoice services using the ServiceM8 application.
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4.Follow up on overdue accounts
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5. Upload payroll information into google doc and run reports
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6. Manage reporting for each key customer
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7. Co-ordinate urgent call-outs and schedule emergency services to full resolution on Service M8 and communications with customer
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8.



Order parts and supplies for service agents and customers as required.
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9.Customer Service and Communications reporting after each service for any parts to be ordered after
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10.Maintain accurate records of customer interactions in Service M8 App.
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11.Support onboarding of new customers and provide service guidance.
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12.Respond to and resolve customer service, scheduling and service knowledge issues.
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13.Maintain customer weekly reporting via Wink Report communications to key stake holders
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14.Payroll Wink Report – Payroll preparation with a high degree of accuracy
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15.Contribute to a positive workplace culture aligned with Cleansource's leadership framework.
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Undertake additional projects as aligned with business operations
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COMPANY VALUES — ALIGHT LEADERSHIP MODEL
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Cultivating an abundance of positive energy, fostering a positive climate, and building positive relationships.
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L — Limberness
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Being adaptable, resilient and fostering growth and learning.
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I — Inspiration
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Our purpose is to have a positive impact on the customer and provide effective and quality focused services.
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G — Grand Big Picture Design
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Clear shared vision is to be the best service provider.
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H — Health
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We promote physical, balanced well-being and social health for all team members, ensuring a safe and positive human condition.
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T — Tribe
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We build a supportive team environment and community, that is enriching and encourages collaboration.
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QUALIFICATIONS & EXPERIENCE
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Proven experience in an administration role, accounts payable/ payroll
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Excellent communication and interpersonal skills
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Solid problem-solving abilities and attention to detail
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Faced paced environment
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Proficiency in Microsoft Office and CRM systems
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Strong organizational and time management skills
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Positive attitude and customer-focused mindset
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Certificate in Book keeping would be highly desired.
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📌 Service Administration And Co-Ordination (Queensland)
🏢 CleanSource
📍 Queensland