Job Description
Do you genuinely love helping people? The kind of person who gets a buzz from solving problems, putting a smile on someone's face, and making every interaction count? If that's you, this could be your next big move.
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About the Company
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Alliance Climate Control is Sydney's leading HVAC company, recognised for quality workmanship, outstanding service, and genuine care for our customers — with over 2,000 five-star reviews to show for it. Based in Alexandria, we're a supportive, team-driven company that values collaboration, growth, and having fun while delivering great results.
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What You'll be Doing
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Turn calls into conversations — make every interaction warm, helpful, and human.
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Schedule and coordinate technicians so jobs run smoothly.
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Own customer accounts — follow up, check in, keep nothing slipping through the cracks.
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Handle priorities with confidence — routine bookings or urgent issues.
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Keep it organised — use CRM + Microsoft Office daily.
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Keep learning — join weekly training and development.




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Who You Are
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Naturally positive, approachable, and customer-focused.
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Thrives on helping others and solving problems.
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Detail-oriented and dependable — you like doing things properly.
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Able to juggle multiple priorities without losing your cool.
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A explicit communicator across phone, email, and face-to-face.
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Keen to learn and grow in a supportive team environment.
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Minimum 1-2 years of customer service experience required.
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Why You'll Love It
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In-office role — be part of a close-knit, supportive team every day.
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A workplace that values your contribution and celebrates success.
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Ongoing training and development to grow your career.
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Modern office environment with the latest tools and technology to support your work.
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Join a stable, respected business in the HVAC industry.
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📌 Customer Service Representative (New South Wales)
🏢 Alliance Climate Control
📍 New South Wales