At Pure Fishing, we're passionate about helping anglers get more from every moment on the water. As a global leader in fishing tackle, we're home to some of the industry's most recognised brands, including PENN, Berkley, Abu Garcia and Ugly Stik.
Our Tuggerah team supports the Oceania region and brings together people who value collaboration, innovation and an active outdoor lifestyle.
The Opportunity
We're looking for an enthusiastic and customer-focused ANZ Customer Service Officer to join our team in Tuggerah.
In this role, you'll be responsible for delivering exceptional customer service across Australia and New Zealand, ensuring customer enquiries, orders, warranties and account-related matters are managed accurately and efficiently. You'll play an important role in supporting customer satisfaction, customer retention and business performance.
Working closely with our Sales, Warehouse, Accounts, Product & Marketing and international teams, you'll help deliver a seamless customer experience while contributing to continuous improvement initiatives across the business.
What You'll Do
You'll become a product expert, work closely with multiple teams across the business and play an important role in creating exceptional experiences for our customers.
Deliver exceptional customer service via phone, email and online enquiries
Respond promptly and professionally to customer questions, issues and concerns
Process customer orders accurately and efficiently to ensure timely fulfilment
Support warranty claims, returns and credit administration activities
Provide technical product information and guidance to customers and consumers
Build positive relationships with customers, consumers, sales teams and key stakeholders




Assist with administrative tasks including documentation, invoicing, credits and customer records
Contribute to process improvement initiatives and customer service best practices
Participate in team meetings and collaborate across departments to achieve shared outcomes
About You
You not't need to tick every box, but the following will help you succeed:
Previous experience in a customer service, call centre, order management or supply chain support role
Strong communication skills and the ability to build positive relationships with a diverse range of stakeholders
Excellent attention to detail and a high level of accuracy
Strong organisational skills with the ability to manage multiple priorities
A proactive, solutions-focused approach to problem solving
Confidence using Microsoft Office applications including Excel, Word and Outlook
Experience with SAP or similar ERP systems will be highly regarded
Experience within the consumer goods, outdoor recreation or fishing industry is advantageous but not essential
Why You'll Love Working With Us
An extra week's pay every Christmas
Two additional paid Lifestyle Days each year to make the most of the water, the outdoors and the activities you love
Paid parental leave
Adaptable working arrangements
Healthy office snacks and a workplace that supports an active lifestyle
Confidential Employee Assistance Program (EAP) access
Ongoing learning and career development opportunities
A collaborative, down-to-earth team culture
Opportunities to attend industry events and product showcases
Generous staff discounts on premium fishing and outdoor brands
All applicants must have the current right to live and work in Australia.
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📌 Anz Customer Service Officer (Central Coast)
🏢 Pure Fishing
📍 Central Coast