An organised, reliable, all-round Sales Support Officer role covering the day-to-day work that keeps orders moving and customers informed, from the moment a quote is requested through to delivery. You will work closely with sales, purchasing, and warehouse teams, and directly with local suppliers, so accuracy and clear communication matter.
Key responsibilities
Enter customer orders accurately into order management system
Track orders through to fulfilment and proactively update customers on status, ETAs, and any delays
Liaise with local suppliers to place, confirm, and expedite orders needed to fulfil customer requirements
Prepare and issue customer quotes, following up as needed to convert enquiries into orders
Respond to customer enquiries by phone and email, escalating to the sales team where appropriate
Maintain accurate records of orders, quotes, and customer communications
Support the wider sales and operations with general administrative tasks as required
About you
1-3 years' experience in a sales support, customer service, order processing, or coordination role, ideally in a distribution, wholesale, or trade environment
Solid attention to detail,



particularly when entering orders and preparing quotes
Clear, confident communication skills, comfortable liaising with both customers and suppliers
Ability to manage multiple orders and priorities at once in a fast-paced environment
Proficiency with Microsoft Office, particularly Excel, and comfort learning order management or CRM systems
A proactive, can-do attitude and a genuine interest in getting things right for the customer
About us
Pack N Mark is a Sydney-based supplier and distributor of packaging products, including pallet wrap, packaging tape, strapping, labels, and courier and postal packaging, serving trade, wholesale, and business customers across Australia. We deal directly with local and overseas suppliers to keep our range competitively priced and reliably in stock, and we are growing our team to support that growth.
Full-time, permanent position based in Sydney
Competitive salary plus superannuation, based on experience
A supportive, close-knit team where your contribution is visible
The opportunity to grow with the business as it scales
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📌 Sales Support Officer (New South Wales)
🏢 Pack N Mark
📍 New South Wales