REV Distribution APAC (home of KNOX Hydrate) and Tobacco Market are two rapid-growing startups looking for a Junior Operations Coordinator to support day-to-day order flow, customer service, account management, and general administration across both businesses. This is a hands-on, diverse role — perfect for someone early in their career who wants to get in on the ground floor and learn how a business really runs, from the systems and processes through to customer relationships and day-to-day decision-making.

You’ll report to the Operations Manager and Commercial Manager, working closely with both teams to keep orders moving, customers looked after, and the business running smoothly.

What you’ll do:

Order Flow
Manage order processing across WooCommerce
Support invoicing and reconciliation in Xero
Coordinate shipping and dispatch via Starshippit

Customer Service
Manage support tickets, emails, and phone enquiries
Own issue resolution and follow-through to close-out
Process new customer approvals — licence checks, information verification, and testing
Run weekly delivery audits
Run payment audits and monitor credit terms




Check in regularly with small accounts to maintain relationships

Administration
Assist with day-to-day business operations as needed

What you’ll bring:
1–3 years' experience in operations, customer service, administration, or a similar coordination role
Comfortable learning current systems — no prior WooCommerce/Xero/Starshippit experience required, full training provided
Strong attention to detail, especially with audits, approvals, and compliance checks
Confident communicator across phone, email, and ticketing systems
Organised self-starter who can juggle multiple priorities across two businesses
Join two startups at an early stage — real opportunity to grow with the business and shape how things are done
A genuine chance to learn all aspects of startup and business management, not just one narrow function
Varied role across two industries — FMCG (KNOX Hydrate) and wholesale distribution
Full training on all systems and processes
Direct exposure to both operations and commercial leadership
Leichhardt-based team, on‑site collaboration
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📌 Operations Coordinator Inner West Council
🏢 REV Distribution APAC
📍 Inner West Council