Superannuation Change Analyst - Transformation Program - $155k including Super -Melbourne - Contract to December **** - Hybrid
An opportunity has arisen for an experienced Change Analyst to join a major transformation program within a leading Australian superannuation organisation.
This is a long-term chance through to December ****, supporting significant technology, process and operational change affecting members, employers and internal teams.
The role will initially support an in-flight Genesys contact centre implementation, before moving onto a major superannuation administration transition program.
The role:
Working alongside program, technology, business and change stakeholders, you will support the analysis, preparation and delivery of change across two significant transformation initiatives.
Responsibilities will include:
Conducting change impact assessments across people, processes, systems, members and employers
Supporting the final stages of an in-flight Genesys contact centre implementation
Supporting a major superannuation administration transition
Analysing and documenting changes to business processes and workflows
Identifying impacted stakeholder groups and supporting stakeholder engagement
Developing change documentation, communications and readiness materials
Supporting training, implementation and adoption activities
Working with business teams to understand how system changes affect existing ways of working
Tracking change readiness, impacts, risks and actions
Applying structured change methodologies including Prosci
To be successful, you will have:
Previous superannuation industry experience - essential
Experience as a Change Analyst within technology or transformation programs
Experience supporting system change affecting members and/or employers
Strong process and workflow change experience
Change impact assessment and stakeholder analysis experience
Strong stakeholder engagement, communication and documentation skills
Knowledge and practical application of Prosci change methodology
Experience with Microsoft technologies, Genesys/contact centre systems or superannuation administration transitions will be highly regarded.
This is an excellent opportunity to join a substantial transformation program with a long-term contract through December **** and work across changes with significant member, employer and operational impact.
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