Job Description
Customer Experience & Front of House - Cafe
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Anyone can take an order. We're looking for someone who can make someone's day
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At The Burrow, our team is the essence of who we are.
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Located inside the South Sydney Rabbitohs Centre, we serve players, staff and locals who have made us their local cafe.
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We're looking for an experienced customer service person to join our team. Internally, we call this role an Experience Creator, because the job is about much more than operating a till.
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You'll welcome customers, take accurate orders, learn names and regular orders, keep service moving when it's busy and help create the kind of experience that brings people back.
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About you
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1+ years' customer-facing hospitality experience
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Confident and accurate using a POS/till
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Naturally comfortable talking with customers
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Calm, organised and fast during busy service
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Reliable and takes ownership of their role
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Proud of high service standards
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Happy to deliver orders,



clear tables and help the team
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Looking for stability and long-term development
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What you'll get
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***** hours per week
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Stable, consistent roster
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Ongoing training and development
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Quality equipment and systems
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Flexibility where possible
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An approachable owner who works alongside the team
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Correct pay and working conditions
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A genuinely fun, supportive workplace
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Prospect to develop and take on more responsibility
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There's no "that's not my job" at The Burrow. Everyone contributes, everyone backs each other, and everyone plays a part in the customer's experience.
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We can teach you our systems. We can't teach you to genuinely enjoy people.
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If customer service is something you're proud of, not simply something you've done before, we'd like to meet you.
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📌 Customer Experience & Front Of House - Cafe (New South Wales)
🏢 The Burrow Cafe
📍 New South Wales