Job Description
Perinatal Anxiety & Depression Australia – Melbourne VIC
n
We'relooking for someone who leadspeople with heart, makesconfident operational decisions, and createsthe conditions for exceptional care to thrive.
n
This is a significant leadership opportunity for someone who believes outstanding mental health services are built through strong people, safe practice,
thoughtfulsystemsand
genuine collaboration.
n
You'lllead a multidisciplinary workforce of clinical,peerand volunteer practitioners, ensuring our national
helplineremainsresponsive,
high quality and deeply person-centred.You'llbeascomfortable supporting your people through complexity,as you areusing data to guide operational decisions, and partnering acrossPANDAto
continuouslystrengthen
how we deliver care.
n
Ifyou'rean experienced operational leader who can balance strategy with day-to-day service deliveryandbuild a culture where people feel supported to do theirvery bestwork,we'dlove to meet you.
n
About us
n
PANDAis a values-driven, national mental health organisation committed to supporting families through the perinatal period. For over 40 years, everything we do has been shaped by lived experience,
practiceexpertiseand
evidence.
n
Our work is grounded in lived
experience,compassionand
continuous improvement
n
Who you are
n
You'rea calm, authentic and emotionally intelligent leader who enjoys bringing out the best in others.
n
You understand great service deliveryisbuilt through trust,
coaching,accountabilityand
strong operational leadership. You enjoy solving complex problems, working collaboratively
acrossdisciplinesand
continually improving how servicesoperate.
n
You bring:
n
n
Significant leadership experience within mental health,healthor community services
n
Experience leading multidisciplinary teams through complexity and change
n
Confidence managing operational performance,
workforceplanningand
service delivery
n
Strong judgement when responding to
risk,escalationsand
complex situations
n
Experience using service data and workforce insights to drive practical improvements
n
The ability to build trusted relationships across all levels of an organisation
n




A collaborative leadership style that balances accountability with genuine care
n
Alignment with our values and commitment to improving outcomes for families
n
n
About the Role
n
As ourHelpline Services Manager,you'lllead the delivery of our national digital helpline services, ensuring theyremainsafe,
responsive,accessibleand
aligned with our Model of Care, Practice Governance Framework and Lived Experience Framework.
n
You'llprovide leadership across a multidisciplinary workforce of clinical practitioners, peer practitioners,
seniorpractitionersand
volunteers,partnering
closely with Digital Capability, Quality, People, Safety &Complianceand; other organisational leaders.
n
This role combines operational leadership, workforce planning, practice
quality,governanceand
continuous improvement, ensuring every decision contributes to better outcomes for callers and a sustainable, high-performing workforce.
n
Your impact
n
n
Lead the day-to-day operation ofanational digital helpline service
n
Build and support a high-performing multidisciplinary workforce
n
Lead workforce
planning,forecastingand
service capacity management
n
Strengthen practice
quality,governanceand
safe service delivery
n
Support operational responses to complex
presentations,escalationsand
critical incidents
n
Use service data,
workforceinsightsand
quality findings to drive continuous improvement
n
Partner across the organisation to improve
systems,workflowsand
service performance
n
Represent Service Delivery in organisational
projects,committeesand
sector partnerships
n
n
What You Bring (Essential)
n
n
Significant operational or service leadership experience within mental health, health,
communityservicesor
a related sector
n
Tertiary qualifications and at least seven years' experience in mental health, psychology, counselling, social work, peer work,
health,leadershipor
a related discipline
n




Demonstrated experience leading multidisciplinary teams
n
Solid workforce planning,
operationalmanagementand
service delivery capability
n
Experience leading quality improvement and managing risk within service environments
n
Experience using service performance data to inform operational decisions
n
Strong stakeholder engagement and relationship-building skills
n
Experience working within digital service environments and using reporting systems
n
Experience contributing to contract performance, serviceplanningor operational reporting
n
Strong alignment withPANDA's values
n
To support effective remote work,you'llneed a reliable internet connection with minimum speeds of100 Mbps download and 20 Mbps upload.
n
Experience in perinatal mental health, crisis support or digital mental health services
n
Experience working within the not-for-profit sector
n
Experience supporting lived experience practice, co-designor service innovation
n
n
What'sin it for you
n
n
Lead a national multidisciplinary mental health service
n
Influence how care is delivered to families across Australia
n
Employee Assistance Program (EAP)
n
NFP salary packaging & Portable Long Service Leave
n
Learning and development opportunities
n
A collaborative culture that genuinely values people,qualityand continuous improvement
n
n
Applications close: 5pm, Wednesday 19th August ****.
n
Want to know more about us?
n
Check out what we do and how we work:
n
Website:
n
Inclusion matters
n
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
n
We encourage you to reach out if you require any adjustments orassistanceduring the recruitment process to ensure you have every opportunity toshowcaseyour talent,skillsand potential. Please contact us if you need any adjustments to our application and recruitment process.
n
Interested?
n
We look forward to meeting you.
n
Thank you for considering joining our team and contributing to our purpose.
#J-*****-Ljbffr

📌 Helpline Services Manager (Victoria)
🏢 Perinatal Anxiety & Depression Australia
📍 Victoria