Why join us?
At Southern Cross Care (NSW ACT), We have a long history of providing exceptional care that empowers older people to live a full life.
As a not-for-profit aged care provider, we're able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this.
About the Role The Role – Full Time based at our Epping Head Office.
We're looking for a detail-oriented and customer-focused Home Care Billing Claims Officer to join our Revenue Billing team.
This role is ideal for someone who enjoys working with complex financial processes, thrives on accuracy, and wants their work to contribute directly to meaningful outcomes for clients and their families.
Reporting to the Revenue Billing Team, you will manage billing, claims processing and client account administration, ensuring compliance with government funding requirements and organisational standards.
You'll collaborate with Home Care teams, Finance, Rostering and Systems teams while liaising externally with Services Australia, healthcare providers, contractors and client representatives.
Key Responsibilities Revenue, Claims Funding Management Manage Medicare claiming through the Services Australia portal Prepare and upload claim files and complete refund reviews within required timeframes Process client movements, supplements and budget adjustments Review travel fees and funding allocations Investigate and resolve claim rejections,



payment variances and anomalies Billing Financial Administration Prepare and issue invoices and statements for private and brokerage clients Maintain accurate client records and financial data in AlayaCare Process termination refunds and exit payments in accordance with legislation Support annual fee updates and system enhancements Assist with account reconciliations and revenue reporting Compliance Quality Assurance Ensure compliance with aged care funding requirements and organisational policies Conduct regular audits and quality checks to maintain billing accuracy Support internal and external audit activities Identify risks, errors and opportunities for process improvement Client Stakeholder Support Respond to billing and account enquiries with professionalism and empathy Assist Service Advisors with budget and fee-related enquiries Participate in debtor management activities Provide guidance and support to internal stakeholders during process changes #LI-DNI About You You're someone who enjoys accuracy, problem-solving and working collaboratively.
You can manage competing priorities, meet deadlines and confidently communicate financial information to a range of stakeholders.
You'll ideally bring:



Personal Attributes High attention to detail and accuracy Collaborative and solution-focused mindset Resilient and adaptable in dynamic environments Strong communication skills to explain complex financial concepts Education and Experience Minimum 2 years in finance, billing, or claims processing Experience with client budgets and reconciliations Exposure to aged care, health, or government-funded environments (Desirable) TAFE or tertiary qualifications in Accounting, Finance, or Business (Desirable) Skills and Capability Knowledge of Support at Home funding or willingness to learn quickly Understanding of claims processes and Medicare portals Intermediate Excel and ability to learn new systems (AlayaCare, Epicor) Ability to manage competing priorities and deadlines What's in it for you?
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650 Heart HQ - our Southern Cross Care (NSW ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed Fitness Passport - Discounted workplace health and fitness program available to you and your family.
Gain full access to nominated gyms, pools, health and leisure centres across NSW ACT Discounted private health insurance Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program Annual leave loading Ongoing Training and Development Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over **** courses Genuine Career Progression Pathways – Buddy Program, Current Grad Elevate Program, Study Support Referral Bonus Program

📌 Home Care Billing And Claims Officer (Sydney)
🏢 Southern Cross Care (NSW & ACT)
📍 Sydney