Thinktank is one of Australia's largest and fastest‐growing residential and commercial property non‐bank lenders.
We're known for doing things differently — puttingPeople First, Always, working as one team, and doing what's right.
We're looking for aTechnology Support Analystto act as the internal escalation point and technical authority for IT support services delivered via our Managed Service Provider (MSP).
The Role
Reporting to theHead of Cyber Security, you'll ensure the quality, stability and security of Thinktank's end‐user technology environment.
You'll oversee MSP performance, resolve complex technical issues, govern identity and endpoint environments, and work closely with Cyber Security, Infrastructure and business stakeholders to continuously improve service delivery.
This is a hands‐on role for someone who enjoys ownership, problem‐solving and constructively challenging vendors to get the best outcomes.
Key Responsibilities
Act as the escalation point for complex IT support issues
Monitor MSP performance, ticket quality and SLA adherence
Govern identity and access across Okta, AD and Entra ID
Ensure endpoint configurations meet security and compliance standards
Analyse recurring incidents and drive root‐cause fixes




Partner with Cyber Security and internal teams to reduce risk and improve stability
About You
Proven experience in Level 2 IT Support within an MSP or hybrid environment
Strong knowledge of Microsoft 365 and Entra ID
Experience with Okta or similar identity platforms
Confident managing vendors and escalation processes
Robust troubleshooting, communication and stakeholder skills
Why You'll Love This Role – 6 Selling Points
Be the escalation authorityOwn complex issues and make a visible impact on service quality and stability.
Work at the security–tech intersectionPartner closely with Cyber Security to strengthen identity, access and endpoint governance.
Influence without people managementChallenge MSPs, shape outcomes and drive improvement — without direct reports.
Fix root causes, not just ticketsFocus on long‐term service improvements, not repetitive firefighting.
Hybrid work + real flexibilityBalance and wellbeing supported through hybrid working,Flex Leaveand aWork Well allowance.
Values‐led cultureNo egos or red tape — just smart people working as one and doing what's right.
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📌 Technology Support Analyst (Sydney)
🏢 Think Tank Group
📍 Sydney