Job Description

Execute the Duties In accordance with the practice policies and procedures, the Medical Receptionist will:
answer the telephone in a courteous and professional manner
receive and convey messages in writing, verbally and electronically
liaise with patients and their families in a compassionate manner * liaise with GPs, other health professionals and their staff
make appointments
scan and file documents
prepare documents for mail out
open, stamp and distribute incoming mail
type documents as required, with a high level of accuracy
monitor stationery and/or clinical supplies and place orders as required or directed, maintaining a working supply at all times
book and organise staff and/or doctors' meetings as directed
participate in ongoing professional development
contribute equitably to maintaining the cleanliness of the practice
*-maintain practice dress standards
handle cash, EFTPOS and other payments and adhere to practice billing policy * ensure the practice building and rooms are clean, tidy and accessible
perform other administrative duties as directed by the Practice Manager or Principal Doctor

Safety, quality and culture





The Medical Receptionist will:
participate in the practice risk management and quality improvement processes
Co-operate with your employer with respect to any action taken by the employer to comply with any requirement imposed by or under the Health and Safety Acts, Regulations and codes of Practice
record incidents and near misses in line with practice policy
exercise duty of care including meeting practice standards and accountability * maintain patient and practice confidentiality at all times
ensure the practice building and work spaces are conducive to a secure and practical work setting
work to clinical governance processes and standards
actively contribute to the development of a culture consistent with the values of the practice.

Infection Control Responsibilities
1. Abide by MEDICAL CENTRE Policies and Practices as diverse from time to time.
2. Ensure Infection Control standards meet professional and ethical requirements
3. Participate in Surveillance Activities and Hand Hygiene Audits
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📌 Medical Receptionist Hervey Bay (Australia)
🏢 River Heads Family Practice
📍 Australia