Job Description
AFCA in Sydney is seeking an Ombudsman for Banking & Finance (Small Business & Transactions).
This senior role focuses on resolving complaints across small business and banking transactions, with binding decisions when accepted.
The successful candidate will lead, coach and mentor adjudicators and case workers, contribute to industry-wide improvements, and represent AFCA in discussions with regulators and stakeholders.
Board-appointed role with adaptable work options.
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📌 Ombudsman, Banking & Finance -- Small Business Impact (New South Wales)
🏢 Australian Financial Complaints Authority
📍 New South Wales
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