Job Description
Executive Assistant/Trainee Strata Manager
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Signature Strata is seeking a proactive and highly organised Executive Assistant to support our Executive Strata Team in delivering quality services to our stakeholders, including Owners Corporations, committees, clients and service providers.
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Working within a small team environment, you will provide excellent client service, administrative support and day-to-day assistance across a busy strata portfolio. This role suits someone who communicates clearly, shows initiative, anticipates where support is needed and is comfortable managing multiple priorities.
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Key responsibilities
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Answer phone calls, take messages and assist clients with straightforward enquiries where appropriate.
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Prepare and distribute correspondence, mailouts and email communications to clients and stakeholders.
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Provide administrative support to Executive Strata Managers across daily portfolio functions.
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Assist with word processing, including reports, papers, letters and general office correspondence.
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Support communication between Strata Managers, committees, clients and service providers.
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Arrange appointments, assist with meetings, complete filing, copying, mail and general clerical tasks.
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Assist with office projects, research, presentations and report writing from time to time.
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Provide practical support and sound advice to clients, escalating matters where required.
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Attend client meetings and work closely with committees to support effective portfolio administration.
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Assist with financial administration, including interpreting financial data, budget review and preparation.
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Draft clear, concise and professional correspondence on a regular basis.
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Attend some evening meetings as required.
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Comply with all office policies, procedures and legal requirements.
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About you
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You will be a capable administrator with strong customer service skills,



a professional phone manner and the ability to build positive working relationships with a wide range of stakeholders. You will enjoy working in a busy, service-focused setting and take pride in accurate, timely and well-presented work.
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Skills and experience
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Approximately 2-5 years' clerical or office administration experience, ideally within a service-based business.
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Proven customer service experience, including issue resolution and client support.
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Excellent written and verbal communication skills.
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Strong organisational skills with the ability to prioritise, plan and meet deadlines.
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High attention to detail and accuracy across documents, communications and administrative tasks.
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Resilience, initiative and a proactive approach to problem solving.
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Sound business acumen and an understanding of how professional conduct impacts organisational reputation.
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Good working knowledge of Microsoft Word and Excel, with the ability to learn internal software systems.
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Integrity, respect and a flexible team-focused approach.
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What success looks like
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Timely responses to email, phone, fax and letter enquiries within expected service timeframes.
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Accurate and efficient completion of administrative tasks, including key authorities and security pass requests.
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Completion of tasks assigned by Strata Managers by the prescribed deadline.
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Weekly filing and records maintenance completed consistently.
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Strong working relationships with clients, committees, colleagues and service providers.
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Effective management of issues, conflict and competing priorities with minimal disruption.
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This is an opportunity to join a professional, service-focused strata team where your organisational skills, client service mindset and attention to detail will make a genuine impact. You will work closely with experienced strata professionals and support a diverse portfolio of stakeholders in a varied and rewarding administrative role.
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📌 Executive Assistant/Trainee Strata Manager (Canberra)
🏢 Signature Strata
📍 Canberra