Job Description
HC FORKLIFT AUSTRALIA PTY LTD – Dandenong VIC
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Hangcha is one of the world's leading material handling equipment manufacturers and among the largest forklift manufacturers globally. With a comprehensive range of electric, internal combustion, lithium-ion, warehouse equipment and intelligent logistics solutions, Hangcha is rapidly expanding its presence in Australia.
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As part of our long‐term growth strategy, we are seeking an experienced National Service & Parts Manager to lead the development of our aftersales operation across Australia. This is a unique opportunity to build and shape a best‐in‐class national service and parts network from the ground up.
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Position Summary
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Reporting directly to the executive management team, the National Service & Parts Manager will be responsible for developing, implementing and continuously improving Hangcha Australia's national aftersales strategy.
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The successful candidate will establish scalable service standards, parts operations, dealer support systems and technical capabilities that deliver industry‐leading customer experience while supporting our rapidly growing dealer network across Australia.
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This role requires both strategic leadership and hands‐on operational capability.
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Key Responsibilities
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Service Strategy & Operations
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Develop and implement Hangcha Australia's national aftersales strategy.
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Build a consistent nationwide service operating model.
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Establish service standards, KPIs, policies and procedures.
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Drive service quality, efficiency and customer satisfaction.
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Lead continuous improvement initiatives across the service network.
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Develop warranty management processes and technical escalation procedures.
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Monitor service performance and implement corrective actions where required.
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Parts Business Management
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Develop and optimise Australia's national spare parts strategy.
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Establish inventory planning and stocking policies.
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Improve parts availability while maintaining healthy inventory turnover.
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Build efficient procurement and logistics processes.
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Monitor parts sales performance and profitability.
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Identify opportunities to expand aftermarket parts revenue.
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Provide technical and operational support to dealers nationwide.
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Develop dealer service capability improvement programmes.
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Establish dealer audit and certification processes.
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Build strong relationships with key fleet customers.
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Resolve major technical and customer issues.
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Support national key account service agreements.
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Technical & Training
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Establish technical training programmes for dealers and technicians.
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Develop service manuals, technical bulletins and repair standards.
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Coordinate technical support with Hangcha headquarters.
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Lead current product technical introductions.
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Leadership
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Recruit, mentor and develop the national service and parts team.
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Foster a customer‐focused and high‐performance culture.
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Collaborate closely with Sales, Marketing, Warehouse and Finance teams.
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Prepare annual budgets and manage departmental performance.
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Minimum 10 years' experience within the material handling industry.
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Proven experience with companies such as Toyota Material Handling, Linde Material Handling, Crown Equipment, Hyster, Yale, Jungheinrich, Mitsubishi Logisnext or equivalent.
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Strong experience managing both service operations and spare parts business.
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Demonstrated success in building or improving nationwide aftersales systems.




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Strong technical understanding of forklifts, warehouse equipment and material handling products.
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Experience managing dealer networks.
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Excellent leadership and people management skills.
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Strong commercial awareness with experience managing budgets and KPIs.
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Excellent problem‐solving and decision‐making abilities.
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Strong communication and stakeholder management skills.
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Current Australian driver's licence.
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Ability to travel nationally as required.
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Highly Desirable
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Experience working for an OEM or national distributor.
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Experience establishing service operations during business expansion.
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Knowledge of lithium‐ion technology and electric forklifts.
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Experience with ERP systems and aftersales management software.
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Trade qualification or engineering background.
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Experience working with multinational organisations.
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What We Offer
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Opportunity to build one of Australia's fastest‐growing forklift brands.
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Senior leadership position with significant influence on company strategy.
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Competitive salary package.
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Performance bonus.
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Company vehicle.
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Career progression opportunities within a global organisation.
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Support from one of the world's leading forklift manufacturers.
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Why Join Hangcha?
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This is not simply a management position.
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It is an opportunity to build Australia's next‐generation material handling aftersales organisation. You will play a critical role in shaping Hangcha Australia's long‐term success by developing an industry‐leading service and parts operation that supports our customers and dealer partners nationwide.
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📌 National Service & Parts Manager (Victoria)
🏢 HC forklift australia
📍 Victoria