Competitive day rate contract opportunity
Brisbane-based role | Monday to Friday
Lead cloud operations, service delivery, and M365 performance improvements
About the Client
Our client operates a large-scale metallurgical coal mining complex in Queensland, producing high-quality coal for global steelmaking while prioritising safety, efficiency and sustainable operations.
About the Position
We are seeking an experienced Cloud & M365 Operations Specialist to provide technical leadership and operational oversight across global cloud services and Microsoft 365 environments. This role is responsible for ensuring stable, secure, and high-performing cloud operations while driving service improvements, automation, governance, and customer satisfaction. Working closely with internal stakeholders, vendors, and technical teams, you will play a key role in optimising cloud service delivery and supporting business-critical operations.
Key Responsibilities
Lead operational delivery of cloud and M365 services
Ensure service reliability, performance, and availability across cloud platforms
Drive automation, self-service capabilities, and continuous improvement initiatives
Manage incident resolution, disaster recovery, and service restoration activities
Monitor service performance and customer satisfaction metrics
Support cloud governance, compliance, and security requirements
Manage licensing, vendor performance, and service contracts
Oversee cloud operational processes, standards, and documentation
Provide technical leadership and escalation support for complex issues
Support audit activities and remediation of findings
Collaborate with architecture and delivery teams to align services with strategic roadmaps
Manage service risks, budgets, and operational expenditure
Skills and Experience Required
Degree qualification in Information Management, Technology, or related discipline
Extensive experience supporting enterprise cloud environments
Advanced knowledge of Azure cloud services, infrastructure, and architecture




Strong Microsoft 365 operations and administration experience
Proven experience managing cloud operations and service delivery
Strong understanding of ITIL principles and frameworks
Experience managing vendors and outsourced service providers
Knowledge of cloud security, governance, and compliance requirements
Strong stakeholder engagement and relationship management skills
Experience with performance reporting, process improvement, and automation initiatives
Proficiency in Agile and Waterfall project delivery methodologies
Competitive day rate contract opportunity
Brisbane-based role | Monday to Friday
Lead cloud operations, service delivery, and M365 performance improvements
About the Client
Our client operates a large-scale metallurgical coal mining complex in Queensland, producing high-quality coal for global steelmaking while prioritising safety, efficiency and sustainable operations.
About the Position
We are seeking an experienced Cloud & M365 Operations Specialist to provide technical leadership and operational oversight across global cloud services and Microsoft 365 environments. This role is responsible for ensuring stable, secure, and high-performing cloud operations while driving service improvements, automation, governance, and customer satisfaction. Working closely with internal stakeholders, vendors, and technical teams, you will play a key role in optimising cloud service delivery and supporting business-critical operations.
Key Responsibilities
Lead operational delivery of cloud and M365 services
Ensure service reliability, performance, and availability across cloud platforms
Drive automation, self-service capabilities, and continuous improvement initiatives
Manage incident resolution,



disaster recovery, and service restoration activities
Monitor service performance and customer satisfaction metrics
Support cloud governance, compliance, and security requirements
Manage licensing, vendor performance, and service contracts
Oversee cloud operational processes, standards, and documentation
Provide technical leadership and escalation support for complex issues
Support audit activities and remediation of findings
Collaborate with architecture and delivery teams to align services with strategic roadmaps
Manage service risks, budgets, and operational expenditure
Skills and Experience Required
Degree qualification in Information Management, Technology, or related discipline
Extensive experience supporting enterprise cloud environments
Advanced knowledge of Azure cloud services, infrastructure, and architecture
Strong Microsoft 365 operations and administration experience
Proven experience managing cloud operations and service delivery
Strong understanding of ITIL principles and frameworks
Experience managing vendors and outsourced service providers
Knowledge of cloud security, governance, and compliance requirements
Solid stakeholder engagement and relationship management skills
Experience with performance reporting, process improvement, and automation initiatives
Proficiency in Agile and Waterfall project delivery methodologies
About WorkPac
WorkPac is one of the largest workforce solutions businesses in Australia, backed by over 25 years of proven success. We offer tailored, end-to-end solutions in recruitment, skills and career development across diverse sectors, including Mining, Construction, Industrial, Engineering, Healthcare, Social Care and more.
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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📌 Cloud &Operations Specialist (Queensland)
🏢 Workpac Group
📍 Queensland