FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities.
Since ****, we've been delivering high-value ICT services across financial services, telecommunications, government, and enterprise sectors.
We are seeking an experienced Business Project Manager to drive the implementation of a Microsoft Dynamics 365 CRM platfom for a key client.
You will bridge the gap between business strategy, member experience, and technology delivery to drive seamless solution design, aligned business processes, and regulatory compliance.
Key Responsibilities
Project Delivery
Lead project execution from discovery and design through build, integration, testing, go-live within scope, budget, and timeframe.
Business & CX Transformation
Partner closely with Member Services, Employer Relations, Marketing, and Contact Centre leaders to ensure the CRM platform transforms member journeys, retention workflows, and operational efficiency.




Governance & Stakeholder Engagement
Establish project governance, risk mitigation strategies, and status reporting frameworks.
Agile / Hybrid Delivery Leadership
Facilitate sprint planning, backlog grooming, stand-ups, and release planning to ensure consistent delivery momentum and high quality.
Key Requirements & Experience
Demonstrated delivery experience with Microsoft Dynamics 365 CRM implementations or major upgrades.
Proven experience delivering complex projects within the Superannuation, Wealth Management, or Banking sectors
Outstanding communication, facilitation, and negotiation skills, with a track record of building trust across executive leadership and business operational teams.
Solid command of Agile/Scrum, Waterfall, or Hybrid project delivery methodologies.
Open to either Melbourne OR Sydney candidates.
#J-*****-Ljbffr

📌 Business Project Manager - Dynamics Crm (Melbourne)
🏢 FinXL IT Professional Services
📍 Melbourne