About Metropolitan Memorial Parks:
With a commitment to providing compassionate care and affordable choices, Metropolitan Memorial Parks manages eight Memorial Parks across the Sydney and Hunter region, serving as places of reflection and support for communities.
About the Role:
We are seeking a dedicated and compassionateFamily Consultantsto join our team at Rookwood General Cemetery located at Rookwood and Woronora Memorial Park located in Sutherland NSW.
As a key point of contact for families, you will provide expert guidance and support in navigating our range of burial and memorialisation services.
This role is primarily desk-based, with a strong focus on meeting with families, managing enquiries, and delivering a high standard of customer care, while also supporting on-site family needs as required.
As a Family Consultant, you play a critical role in delivering both exceptional service and achieving sales outcomes, while maintaining the highest standards of professionalism, sensitivity, and compliance.
Key Responsibilities:
Build and manage relationships with families to understand their needs and preferences
Provide compassionate, informed guidance to families across burial and memorialisation options
Deliver exceptional customer service, presenting products and services in a professional and respectful manner




Identify and act on sales opportunities, working towards individual and team sales targets
Prepare contracts and documentation, ensuring accuracy and compliance with organisational requirements
Maintain accurate records and customer information in internal systems
Provide administrative support, including quotations, invoicing, receipting, and follow-ups
Ensure all interactions are conducted with cultural awareness, confidentiality, and sensitivity
Contribute to a safe working environment by adhering to Workplace Health and Safety requirements
Work collaboratively with team members and support broader site operations as required
Requirements:
Proven experience in customer service and/or sales (essential)
Strong written and verbal communication skills, with the ability to build trust and rapport with a diverse range of families
Demonstrated ability to manage sensitive conversations with empathy and professionalism
Ability to work both autonomously and as part of a team
High level of attention to detail and administrative capability
Strong computer skills, including experience in Microsoft Office and CRM systems
Current Driver's Licence
Flexibility, resilience, and the ability to manage competing priorities in a agile environment
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📌 Family Consultant (Sydney)
🏢 Metropolitan Memorial Parks
📍 Sydney