Australian Dry Cleaning & Laundry Suppli es – Riverstone NSW
Spencer Systems – Riverstone, NSW
Full Time | Operations
Spencer Systems is a second-generation family-owned business servicing the commercial laundry and dry-cleaning industry across Australia.
With one of the largest service teams in the sector, we pride ourselves on technical capability, responsiveness and long-term customer relationships.
We are seeking a highly organised and proactiveService Coordinatorto join our Operations team and play a critical role in keeping our field technicians productive, customers informed, and jobs flowing efficiently.
About the Role
This is a fast-paced coordination role responsible for organising and facilitating our trade-based service team to complete works in a timely and cost-effective manner.
You will be the central point of communication between customers, technicians, spare parts, warehouse and accounts — ensuring every technician knows what their next job is and every customer knows what to expect.
Key Responsibilities
Answer and respond to incoming service requests and log jobs in Simpro
Schedule service appointments and confirm attendance with customers
Prioritise and allocate jobs based on urgency, technician skillset and geography
Sequence technician runs to maximise completion rates and minimise travel
Ensure technicians always have sufficient works assigned
Reschedule incomplete works and action follow-up tasks




Create and schedule return-to-site (RTS) calls
Coordinate parts ordering where required
Review and adjust daily job board allocations to eliminate scheduling gaps or overlaps
Proactively schedule recurring maintenance services
Maintain strong customer relationships through a help-first mentality
Ensure all Simpro tasks are actioned promptly
Contribute to a safe and compliant workplace culture
About You
You are structured, decisive and calm under pressure.
You enjoy solving scheduling puzzles and keeping moving parts aligned.
To be successful in this role, you will have:
Proven experience coordinating a field-based service team
Strong proficiency in service management software (Simpro experience highly regarded)
Excellent time management and organisational skills
Clear and confident communication skills
Ability to prioritise effectively in a dynamic environment
Ideally, knowledge of laundry or dry-cleaning equipment (advantageous but not essential)
Why Join Spencer Systems?
Stable, growing Australian family business
Supportive team environment
Opportunity to build structure and improve systems
Long-term career opportunity within operations
If you thrive in a structured, quick-moving operational environment and enjoy being the person who keeps everything running smoothly, we would love to hear from you.
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📌 Service Coordinator (Sydney)
🏢 Australian Dry Cleaning & Laundry Suppli es
📍 Sydney