Job Description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,

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asset management, and project-based support. The role involves troubleshooting, device

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lifecycle management, office IT infrastructure support, inventory management, and

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coordination with remote technical teams and third-party vendors.

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Key Responsibilities

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End-User Support

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Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
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Provision, deploy, replace, and decommission IT equipment.
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Troubleshoot hardware, software, connectivity, and user-related issues.
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Coordinate escalations with Level 2 support teams.
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Office Infrastructure Support

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Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
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Install, maintain, and troubleshoot switches, routers, access points, and related
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Assist with smart office solutions, digital signage, and conference room technologies.
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Coordinate with vendors and support scheduled maintenance activities.
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Asset Management

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Receive, register, label, image,



deploy, track, and maintain IT assets.
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Conduct inventory audits and maintain accurate asset records.
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Coordinate warranty repairs, device redeployment, disposal, and stock management.
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Ensure compliance with asset management policies and audit requirements.
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Project & Site Support

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Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
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Assist with business events, demonstrations, and technology deployments.
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Provide remote hands support and escort third-party vendors when required.
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Required Skills

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Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
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Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
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Experience with hardware asset management and inventory control.
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Robust troubleshooting, documentation, and customer service skills.
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Ability to work independently and coordinate with remote support teams and vendors.
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📌 Information Technology Technician Victoria
🏢 Sharp Brains
📍 Victoria