Change Manager // Contract // Communications
Senior IT Change Officer - Communications & Engagement
We are seeking an experienced
Senior IT Change Officer
to lead communications, engagement and capability-building activities across a large and complex technology environment.
This role will focus on helping users
understand, adopt and confidently use IT tools, services, policies and processes
. You'll develop engaging communications, targeted engagement approaches, training support and feedback mechanisms that make technology and process changes easier for people to understand and adopt.
This is a great opportunity for someone who combines strong
change communications and stakeholder engagement skills
with experience supporting technology or digital transformation initiatives.
Previous Local Government experience will be highly regarded.
What You'll Be Doing
Develop and deliver targeted
communications and engagement plans
that support the successful adoption of IT tools, services, policies and processes.
Analyse stakeholder groups, user needs, adoption barriers and communication risks to determine the right engagement approach.
Translate complex or technical information into
clear, compelling and user-friendly communications
for diverse audiences.
Plan and coordinate
training, information sessions, demonstrations, events and consultations
to build user confidence and capability.
Drive participation in training and engagement activities by clearly communicating their value, relevance and benefits.
Develop user-focused collateral including
guides, FAQs, intranet content, presentations, talking points, newsletters and campaign materials
.
Work closely with IT leaders, technical teams and business stakeholders to source meaningful content and communicate project, strategy and service updates.
Establish effective
feedback loops
to understand user sentiment,



identify adoption barriers and continually improve communications and engagement.
Measure the effectiveness of communications, engagement and training activities using attendance, feedback, satisfaction and adoption indicators.
Provide strategic advice to IT and program leaders around stakeholder engagement, change impacts and communication risks.
About You
You'll be an experienced communications, engagement or change qualified who understands that successful technology change is about more than sending communications - it's about helping people understand
what is changing, why it matters and how to work differently
.
You will ideally bring:
Demonstrated experience developing and delivering
communications, engagement or change approaches
supporting technology, digital tools, business systems or organisational processes.
Strong experience driving
user adoption and behavioural change
within complex organisations.
Experience planning and coordinating
training, capability-building, events, consultations or information sessions
for diverse user groups.
Excellent written communication skills with the ability to turn technical and process-heavy information into clear, engaging content.
Strong stakeholder engagement skills and the confidence to work with senior leaders, technical teams and business users.
Experience developing communications across multiple channels and formats.
An ability to understand stakeholder needs, identify adoption barriers and tailor engagement accordingly.
Strong planning, organisation and communication skills, with the ability to operate autonomously in a complex environment.
Local Government experience will be highly regarded.
Why Apply?
This is an opportunity to take ownership of communications and engagement activities that have a genuine impact on how people experience and adopt technology. You'll work across a broad range of IT initiatives, helping bridge the gap between technical teams and end users while building confidence and capability across the organisation.
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📌 Change Manager / Contract / Communications (Sydney)
🏢 Talent
📍 Sydney