Job Description
Administration / Job Coordinator ****** Hours Per Week)
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Location: Gympie, QLD
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Please note: This position is ***** hours per week and is not suitable for applicants seeking school hours, as shifts are worked on a rotating roster.
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Trio Automotive Group Pty Ltd is seeking a professional and motivated Administration / Job Coordinator to join our expanding operations based in Gympie, QLD. This is an exciting opportunity to play a key role in coordinating our nationwide towing and roadside assistance services in a fast-paced, high-volume environment.
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Trio Automotive Group operates 24/7 towing and roadside assistance services across multiple regions throughout Australia. We're looking for a team player with excellent communication skills, a sharp eye for detail and a passion for delivering outstanding customer service. If you thrive under pressure and enjoy working in a quick-moving environment, we'd love to hear from you.
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What You'll Be Doing
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Coordinating and dispatching towing jobs efficiently across various Australian regions.
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Managing high volumes of incoming calls and dispatch requests professionally.
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Communicating with drivers and customers to ensure accurate and timely job allocation.
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Updating job statuses in dispatch software and maintaining accurate records.
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Monitoring job progress and resolving issues as they arise in real time.
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Working closely with other departments to ensure seamless operations.
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Processing customer payments, generating invoices and following up outstanding accounts to support accurate reconciliation and cash flow.
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Providing general administrative support.
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Managing shared inboxes and responding promptly to customer and internal enquiries.
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Preparing reports, spreadsheets and other administrative documents as required.
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Undertaking other general office administration duties as required.
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What We're Looking For
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Excellent communication and customer service skills with a confident phone manner.
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Experience in transport, logistics, dispatch or customer service is preferred but not essential.
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Strong computer skills and confidence using technology.
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Ability to multitask and remain calm under pressure.
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Strong problem-solving skills with excellent attention to detail.
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Ability to work independently and as part of a team.
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Reliable, adaptable and committed to achieving company goals.
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Requirements
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Must reside in the Gympie Region, QLD.
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Current driver's license and reliable transport.
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Willingness to complete training and learn Trio Automotive Group's systems and processes.
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Availability to work ***** hours per week on a rotating roster, including a mix of weekdays & Weekends.
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