Job Description
Job Type: Permanent position | Full time position
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Job Description
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Key Responsibilities:
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Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
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Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
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Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
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Implement integration plans/scripts to validate that application changes meet technical specifications.
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Responsible to
troubleshoot/resolve
incidents and business support item.
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Participate in technical reviews at appropriate stages of development.
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Perform application support tasks like- systems support, security reviews, & maintenance tasks.
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Participate in production support/pager duty rotation including weekend and off-hour support coverage.
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Installing new hardware, software, and networking systems.
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Proposing straightforward and effective solutions.
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Actively update, maintain,



and monitor all aspects of application to provide uninterrupted support.
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Good working knowledge in RP2.4 version or above.
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Technical Skills:
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Having good knowledge in production support working experience in using technical skills,
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Oracle DB - PL SQL/ SQL server RP2.4 version or above
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Shell scripts
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Unix
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Control M scheduler
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Application networking
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Web UI or browser-based application
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Must-Have/Mandatory
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Good analytical & troubleshooting skills
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Ability to work under pressurized environments
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Good communication (Oral, Verbal & Written) skills
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Set of Technical skills mentioned above
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Self-driven, proactive team player
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Good-to-Have/Desirable
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Relevant certifications
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ITIL/ production support background Interpersonal skills
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Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel
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#J-*****-Ljbffr

📌 Application Support Analyst (New South Wales)
🏢 GoTech Solutions
📍 New South Wales