Job Description
Trainee Service Advisor - Hoppers Crossing
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Located in Hoppers Crossing, the Werribee and Western Automotive group is looking to for a trainee or inexperienced Service Advisor to join the team and grow within the industry.
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Our team is passionate about delivering an exceptional customer experience, ensuring every guest receives professional, friendly, and efficient service throughout their vehicle ownership journey.
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About the Role
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As a Service Advisor, you will be the key link between our customers and the workshop, ensuring a seamless service experience from booking through to vehicle collection.
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Your responsibilities will include:
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Providing outstanding customer service at every interaction.
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Scheduling customer vehicle bookings, drop-offs, and collections efficiently.
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Maintaining clear and effective communication between customers and the workshop team.
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Responding promptly and professionally to customer enquiries regarding vehicle servicing and repairs.
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Preparing accurate service documentation, processing invoices, and handling customer payments.
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Building strong customer relationships and delivering a consistently positive service experience.
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Working collaboratively with the Service team to achieve shared goals and contribute to a positive workplace culture.
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Demonstrating a willingness to learn, develop, and grow within the role.
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About You
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To be successful in this role, you will:
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Have previous experience in the industry or in a similar customer-facing role.
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Be reliable, well organised, and able to manage multiple tasks effectively.
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Possess excellent communication and interpersonal skills.
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Have a positive attitude and enjoy working as part of a high-performing team.
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Demonstrate a reliable employment history and a commitment to delivering exceptional customer service.
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Applicants must currently reside in Australia and be an Australian or New Zealand citizen, or hold Australian permanent residency.
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We value our people and offer a rewarding and supportive workplace, including:
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Competitive remuneration with bonus and incentive opportunities.
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Ongoing training and professional development.
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Career progression within a growing automotive group.
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A supportive and friendly team environment.
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Staff events and employee recognition programs.
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If you're passionate about customer service and want to be part of a successful dealership that values its people, we'd love to hear from you.
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To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact HR on **********
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📌 Trainee Service Advisor - Hoppers Crossing (Victoria)
🏢 Werribee Automotive Group
📍 Victoria