Job Description
Job Context
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Simpro is entering an exciting phase of growth, and in **** we're doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we're hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you'll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS setting. This is a true Account Management role – you'll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.
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What You'll Do
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Own renewals & reduce churnn
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Manage end-to-end renewals across a large portfolio with consistency and accuracy
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Proactively identify at-risk customers through outreach and usage insights
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Maintain clear, reliable renewal forecasts and pipeline visibility
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Identify growth opportunitiesn
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Spot and act on expansion opportunities (users, modules, training)
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Partner with customers to unlock additional value from the Simpro platform
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Contribute to revenue growth while maintaining a strong customer-first mindset
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Operate with structure & disciplinen
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Follow established playbooks, cadences, and processes
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Maintain excellent CRM hygiene and account records
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Manage a high-volume portfolio with strong organisation and attention to detail
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Build strong, practical relationshipsn
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Engage with time-poor, operational customers in a clear and direct way
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Translate product features into simple, tangible business outcomes
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Build trust through consistency, reliability, and genuine care
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What You'll Bring
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Experience in Account Management, Customer Success, or Renewals within SaaS
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Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
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Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
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Strong commercial instincts with the ability to identify and act on growth opportunities
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High level of process discipline and ability to follow structured workflows
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A driven, outcomes-focused mindset with the ability to thrive in a scaling business
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What We Can Offer You
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Novated leasing via salary packaging
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Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
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Generous Parental Leave Program
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Paid Volunteer Leave Days
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Public Holiday Exchange Scheme
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Delicious, free, chef-prepared lunch 3 days per week on site
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Talent Referral Program – get rewarded for referring a friend to join our team!
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Casual dress and relaxed office workplace
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Fun team camaraderie and events
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Opportunities for career progression and development
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Diverse training & internal networking opportunities across all of our product lines
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Service recognition awards
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Our Core Values
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We Are One Team
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We Are Customer Centric
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We Are Growth Minded
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We Are Accountable
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We Celebrate Success
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Equal Employment Opportunity
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Simpro, AroFlo, BigChange & ClockShark are equal‐opportunity employers with a best‐of‐class onboarding program and supportive team environments. We embrace and support cultural diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
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📌 Account Manager (Multiple Roles Available) | Growth & Expansion (Queensland)
🏢 Simpro Software
📍 Queensland