Due to an internal secondment we have an exciting
full time, fixed term, 12 month
vacancy to join our National Workforce Effectiveness team at Salvos Stores in
Blackburn, Melbourne
with hybrid working arrangements.
This position leads Workforce Effectiveness across Salvos Stores by improving frontline ways of working through practical, store-ready procedures, step guides and operational tools. The role coordinates a small team of two Workforce Effectiveness Consultants and works with Retail, Operations, Customer Experience, Risk, People and Culture and other stakeholders to identify friction points, design solutions and support adoption.
Responsibilities
Lead Workforce Effectiveness initiatives by developing clear, practical operational guidance for stores (SOPs, step guides, quick reference guides, forms and templates)
Identify improvement opportunities to simplify ways of working through frontline feedback and operational insights
Oversee governance and lifecycle management of operational materials including ownership, review cycles, version control, publishing and archiving
Support the development of a structured, user-friendly Knowledge Hub
Ensure content is consistent, searchable and fit for future digital/AI use
Pilot and refine improvements, driving continuous enhancement
Enable smooth implementation through simple, practical guidance and engagement
Monitor and report on progress, risks and resource needs
About You




Proven experience in operational improvement, workforce enablement, process uplift or multi-site implementation (retail or similar environments highly regarded)
Solid capability in developing practical procedures and guides that teams can easily use during live operations
Experience leading or coordinating others, including coaching and quality assurance
Excellent stakeholder engagement skills, with the ability to influence, align and manage expectations across functions
Experience in knowledge management, information governance or content lifecycle management (desirable)
Familiarity with workflow and collaboration tools used to plan, track and publish operational resources (desirable)
Benefits
Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
Access to EAP and health & wellness initiatives
Ongoing training and development opportunities that enhance on the job skills and proficiency
Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts
#J-*****-Ljbffr

📌 Workforce Effectiveness Lead (Melbourne)
🏢 The Salvation Army Australia
📍 Melbourne