Certified Maintenance Pty Ltd – Caroline Springs VIC
CERTIFIED Property Services delivers maintenance and project works across Melbourne for real estate agencies, owners corporations, commercial clients, and residential customers.
We're a growing business built on communication, reliability, and getting things done properly. Our clients trust us because we respond quickly, solve problems, and keep them informed throughout the process.
We're looking for someone who shares that mindset and wants to be part of a team that genuinely cares about service.
About The Role
This isn't a purely administrative role.
We're looking for someone who enjoys building relationships, solving problems, and taking ownership of outcomes.
You'll be managing jobs, coordinating trades, communicating with clients, following up quotes and approvals, and helping keep work moving from start to finish.
Some days will be straightforward. Others will involve juggling multiple priorities, resolving issues, and finding solutions when things don't go to plan.
The right person won't wait to be told what needs doing. They'll be proactive, comfortable picking up the phone, and focused on finding the best outcome for the client.
Key Responsibilities
Manage incoming job requests, quotes, and client enquiries
Coordinate trades and suppliers to ensure works are completed efficiently
Build and maintain strong relationships with clients
Follow up quotes, approvals, variations, and outstanding works
Keep jobs progressing through regular communication with clients and trades
Resolve client concerns and warranty enquiries professionally
Maintain accurate job records and updates throughout the process
Work closely with internal team members to support service delivery




Identify opportunities to strengthen existing client relationships
About You
Communicate confidently and build rapport easily
Enjoy talking to people and are comfortable on the phone
Take initiative and don't need constant direction
Like solving problems and finding practical solutions
Stay organised when managing multiple tasks at once
Work well in a rapid-paced environment
Take ownership and follow things through
Have a genuine focus on customer service
Understand that keeping people informed is just as important as completing the work
Are willing to roll your sleeves up and help wherever needed
Experience in property, maintenance, trades, real estate, service coordination, account management, customer service, or business development would be highly regarded.
That said, attitude, work ethic, and the ability to build relationships are more important to us than a specific background.
What We Offer
Competitive base salary + OTE
Career growth opportunities within a growing business
Supportive and experienced team environment
A role where your contribution genuinely makes a difference
Who This Role Suits
This role suits someone who enjoys being busy, likes dealing with people, and gets satisfaction from solving problems and getting results.
It won't suit someone looking for a quiet admin position where they simply process emails all day.
If you're someone who takes ownership, communicates well, follows things through, and wants to be part of a team with similar values, we'd like to hear from you.
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📌 Service Coordinator (Melbourne)
🏢 Certified Maintenance
📍 Melbourne