Job Description

Are you an experienced people leader with a passion for operational excellence and outstanding customer service? We're seeking a Patient Access Team Leader to oversee a busy patient administration function within a leading healthcare organisation.

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Reporting to senior leadership, you will lead the Patient Access team and oversee the day-to-day operations of a busy administration function. You'll be responsible for ensuring patients receive an exceptional experience while driving operational performance, continuous improvement, and effective stakeholder engagement.

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Key Responsibilities

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Lead, mentor and develop a high-performing patient administration team
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Manage recruitment, onboarding, rostering, performance, coaching and staff development
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Oversee appointment scheduling, patient waitlists and recall processes to maximise service delivery
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Manage patient enquiries,



complaints and escalations with professionalism and care
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Monitor operational and financial performance, including reporting, budgets and key performance indicators
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You will bring

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Demonstrated experience leading administration or patient services teams within healthcare
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Robust people leadership and coaching skills
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Experience managing patient appointments, waitlists and customer service functions
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Excellent communication and stakeholder engagement abilities
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Robust organisational skills with the ability to manage competing priorities
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Experience analysing performance metrics and implementing service improvements
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Financial administration or budget management experience will be highly regarded
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📌 Patient Administration Team Leader Victoria
🏢 Talent
📍 Victoria