Job Description
Our client a leading energy provider is seeking an experienced Senior Account Manager to manage a portfolio of high‐value multisite customers. This role is central to achieving retention, acquisition, and cross‐sell targets while delivering outstanding customer experience.
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What You'll Do
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Manage a portfolio of multisite customers as their key point of contact
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Achieve quarterly renewal and acquisition targets
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Run a fully self‐managed sales and renewals pipeline
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Conduct proactive outbound follow‐ups and build robust customer relationships
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Ensure compliance, including Explicit Informed Consent (EIC)
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Match customer needs with the right product and clearly articulate value
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Support internal sales and CX teams when required
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Identify process issues, blockers, and customer trends to improve outcomes
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What You Bring
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Proven B2B sales experience in the energy market
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Strong relationship‐building and communication skills
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High emotional intelligence and customer empathy
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Excellent time management and ability to work independently
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Proficiency with MS Office
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5+ years in a similar role
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Strong negotiation and stakeholder management skills
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Experience with Orion, UCONX, MSATS or similar systems
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📌 Account Manager (Victoria)
🏢 Programmed GO
📍 Victoria