Job Description
Senior Business Analyst - Salesforce 360 Start Date: 24th August Duration: 10 Weeks Rate: $800 - $900 / day + Super Hybrid: 2-3 days in office This role will be an immediate joiner to a large scale S360 implementation project for one of Australia's leading education institutes. Short term contract needing someone to deliver functional and business documentation, map data and provide analysis.
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Overview
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Experienced Technical BA - Knowledge of CRM and Data Systems, with recent Australian experience
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Requirements to delivery: elicitation, business and functional documentation, data mapping, gap and impact analysis — specs a development team can build from
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Data migration and quality: legacy-to-cloud migrations at high volume, with ownership of profiling, lineage, validation and reconciliation frameworks
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Reporting and analytics delivery: hands-on build of executive-level dashboards and automated data quality monitoring, translating complex data into decision-ready insight
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Integration and AI: Proficient in testing integration and CRM
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UAT and Testing: Able to support test case creation, functional testing and run UAT with the business
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Experience
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Demonstrated experience as a Technical Business Analyst with recent Australian experience delivering CRM, customer data and digital transformation projects.
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Strong experience working with Salesforce Customer 360, including CRM processes, customer data management, integrations and supporting end-to-end solution delivery.
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Proven ability to elicit, analyse and document business and functional requirements, producing high-quality artefacts including business requirements, functional specifications,



user stories, process maps and acceptance criteria for development teams.
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Extensive experience performing data mapping, gap analysis, impact assessments and defining business rules to support system implementations and enhancements.
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Hands-on experience delivering large-scale data migration projects, including data profiling, data lineage, cleansing, validation, reconciliation and ensuring data quality throughout legacy-to-cloud migrations.
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Experience developing executive reporting, dashboards and analytics, translating complex data into meaningful insights and implementing automated data quality monitoring.
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Strong understanding of system integration, including API and CRM integrations, with experience supporting integration testing and validating end-to-end business processes.
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Exposure to AI-enabled CRM capabilities and emerging technologies, with the ability to assess business impacts and support implementation initiatives.
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Experience planning and executing User Acceptance Testing (UAT), including creating test cases, coordinating business users, managing defect resolution and supporting successful solution deployment.
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Excellent stakeholder engagement skills, with the ability to work collaboratively with business leaders, developers, solution architects and vendors to deliver business outcomes.
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Solid analytical and problem-solving skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
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MUST HAVE'S
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Immediately available or 1 week notice
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Australian Citizen / full work rights
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Ability to work in officer 2/3 days per week
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📌 Senior Business Analyst - Salesforce (Sydney)
🏢 Ashdown People
📍 Sydney