Alor Group has an exclusive partnership with a leading Employee Assistance Program (EAP) organisation based in Sydney CBD.
We are currently seeking an experienced and passionate
Counselling Manager
to lead a high-performing team within this globally recognised organisation. This is an exciting opportunity for an experienced clinician and leader looking to progress their career while helping shape the future of mental health service delivery.
Working closely with the Associate Director of Operations, you will be responsible for leading, mentoring and developing a team of counsellors, ensuring exceptional clinical standards, governance and service delivery across a diverse client portfolio. As Counselling Manager, you will play a key role in supporting clinical excellence while fostering a team-oriented and supportive team culture within a rapidly growing international organisation.
What this position includes:
Lead, mentor and develop a team of experienced counsellors
Deliver coaching, supervision and ongoing professional development
Ensure high-quality clinical practice and governance standards
Monitor quality assurance, compliance and clinical documentation
Support recruitment, onboarding and training of new clinicians
Work closely with operational leaders to continuously improve service delivery
Produce and analyse clinical performance reporting
Manage escalations, client feedback and complex clinical matters
Contribute to ongoing growth and innovation across the EAP service.
Alor Group has an exclusive partnership with a leading Employee Assistance Program (EAP) organisation based in Sydney CBD.
We are currently seeking an experienced and passionate
Counselling Manager
to lead a high-performing team within this globally recognised organisation. This is an exciting opportunity for an experienced clinician and leader looking to progress their career while helping shape the future of mental health service delivery.
Working closely with the Associate Director of Operations,



you will be responsible for leading, mentoring and developing a team of counsellors, ensuring exceptional clinical standards, governance and service delivery across a diverse client portfolio. As Counselling Manager, you will play a key role in supporting clinical excellence while fostering a collaborative and supportive team culture within a rapidly growing international organisation.
What this position includes:
Lead, mentor and develop a team of experienced counsellors
Deliver coaching, supervision and ongoing professional development
Ensure high-quality clinical practice and governance standards
Monitor quality assurance, compliance and clinical documentationSupport recruitment, onboarding, and training of new clinicians
Work closely with operational leaders to continuously improve service delivery
Produce and analyse clinical performance reporting
Manage escalations, client feedback and complex clinical matters
Contribute to ongoing growth and innovation across the EAP service.
Successful applicant will have:
Master's degree in Psychology, Counselling, Social Work or a related discipline
Current registration or membership with the appropriate professional body (AHPRA, ACA or PACFA)
Previous leadership or management experience within an EAP or comparable mental health setting
Strong understanding of clinical governance, risk management and quality assurance
Experience coaching, mentoring and developing clinical teams
Excellent communication, stakeholder management and organisational skills
High level of computer literacy and experience with clinical documentation systems
Benefits of the role:
Annual skilled membership fees paid after probation
Free CPD and ongoing professional development
Monthly clinical supervision provided
Discounted private health insurance
Social events and employee reward programs
Join a globally recognised organisation supporting millions of lives worldwide
Genuine career progression within an expanding international business
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📌 Counselling Manager (New South Wales)
🏢 Alor Group
📍 New South Wales