Be part of the technology helping Australia manage its most precious resource.
Marrickville, Sydney | Full Time | Hybrid
Technology + Sustainability + Customer Experience
Want a customer service role that's more than just answering tickets?
At
Taggle
, we're helping councils and water utilities build a smarter, more sustainable future. As Australia's leading Digital Water company, we've installed over
400,000 digital water meters and sensors
and collect more than
3 billion data points every year
to help manage water resources more efficiently.
We're growing quickly and looking for a
Customer Service Consultant
who loves solving problems, helping customers and learning new technology.
No water industry experience? No problem.
We'll provide comprehensive training on our products, systems and platforms. All you need is a passion for customer service, a curious mind and a desire to grow your career in technology.
Why you'll love working with us
Work with technology that delivers real environmental impact
Join a supportive, high-performing team that genuinely enjoys working together
Learn new technical skills and build a career in software and technology support
Clear pathway to progress into more advanced Level 2 support responsibilities
Exposure to cutting-edge digital water and IoT technology
Versatile and collaborative work environment
Be part of a company making a difference to communities across Australia
What you'll be doing
You'll be the first point of contact for many of our customers, helping them get the most from the Taggle platform and Aqualus Water software.
Your day might include:
Responding to customer enquiries via phone, email and service desk tickets
Troubleshooting software, device and data-related issues
Resolving customer queries within agreed service levels




Monitoring system performance and data quality
Supporting warranty processes and operational tasks
Assisting with customer training and documentation
Working closely with our Software and R&D; teams to solve more complex issues
Building strong relationships with customers and delivering an exceptional service experience
What we're looking for
You'll be successful if you have:
Customer service experience in a technology, software, service desk, contact centre or application support environment
Excellent communication skills and the ability to explain technical concepts in plain English
Strong problem-solving skills and a genuine desire to help customers
The ability to stay organised when managing multiple priorities
Confidence learning new systems and technologies
A positive, proactive attitude and eagerness to learn
Bonus points if you have experience with:
Jira Service Management
Confluence
Power BI
Power Automate
SQL or databases
Software support or SaaS products
Delivering presentations or training
The kind of person who thrives at Taggle
You're someone who:
Loves solving problems
Enjoys helping people
Wants to learn and develop new skills
Takes ownership and gets things done
Wants their work to have a positive impact
If you're looking for a role where you can combine customer service, technology and purpose, we'd love to hear from you.
Benefits
Flexible work hours to suit your lifestyle
Free annual flu shot
Monthly birthday celebrations and gifts, including birthday leave
Quarterly team building events in Sydney
Quarterly employee awards recognising outstanding contributions
Salary sacrifice into superannuation options
Employee Assistance Program
Time off in lieu
Taggle Talks knowledge-sharing sessions
Study assistance and study leave
#J-*****-Ljbffr

📌 Customer Service Consultant (New South Wales)
🏢 Taggle Systems
📍 New South Wales