Job Description
Lead a team of technicians in a well-supported service operation. Strong admin backing, realistic workloads, and a focus on quality.
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We're an independent, Australian-owned lift company with a strong and growing service portfolio across Queensland. Our focus is simple — deliver reliable service, support our technicians properly, and build long-term customer relationships.
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We're now looking for a Lift Service Manager to take ownership of our Brisbane and Gold Coast based service team and portfolio.
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This role is ideal for an experienced Service Supervisor ready to step up, or an established Service Manager looking for a more supported, well-structured environment.
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The Role
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You'll be responsible for overseeing service operations across Brisbane and the Gold Coast, leading a team of 7 technicians and ensuring consistent, high-quality outcomes across the portfolio.
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This is a hands-on leadership role — not in the tools, but close enough to the detail to support your team and customers when it matters.
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You will:
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Lead, support and develop a team of service technicians
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Oversee daily operations, including maintenance, breakdowns and callouts
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Work alongside a dedicated scheduler to ensure efficient planning and prioritisation
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Provide high-level technical support to technicians (with backing from manufacturers and industry contacts where required)
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Take ownership of customer relationships, including escalations and contract performance
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Drive customer retention through consistent service delivery
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Monitor and reduce callback rates through proactive problem solving
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Ensure compliance with safety standards and company procedures
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What Makes This Role Different
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Well-structured operation with solid admin and scheduling support
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Manageable team size (7 technicians) with a stable, established portfolio
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Tight-knit, low-ego culture where people help each other out
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Realistic workloads focused on quality over constant firefighting
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Minimal after-hours disruption — no on-call field requirement
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You'll have the autonomy to run your portfolio properly, without being pulled in ten directions.
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About You
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You'll come from the lift industry and understand what good service looks like — both technically and operationally.
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An experienced Lift Service Supervisor ready to step into a management role, or
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A current Service Manager looking for a more stable and supported environment
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You'll bring:
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Strong understanding of lift service and maintenance operations
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The ability to lead and support technicians effectively
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Confidence handling customer escalations and building long-term relationships
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Solid technical knowledge, with the ability to assist in fault diagnosis when needed
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A practical, solutions-focused approach
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Good organisational and communication skills
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The Offer
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Competitive salary package (based on experience)
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14% superannuation
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Dual cab ute
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Phone and laptop provided
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Long-term career opportunity within a growing Australian business
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Location
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Brisbane-based, with oversight of technicians working across Brisbane, Gold Coast, and occasional regional Queensland work.
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