Job Description
Mountain Trail RV is looking for an organised and customer-focused Service Advisor to join our Albury team.
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Based at our front reception, you will be the face of our sales/service department and the main point of contact for customers requiring after-sales support. You will coordinate service bookings, warranty and insurance claims, parts ordering and customer communication, helping ensure every job progresses smoothly from initial enquiry through to completion.
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This role would suit someone who enjoys working in a busy environment, takes pride in providing excellent customer service and can manage competing priorities with accuracy and professionalism.
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About the role
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Mountain Trail RV is looking for an organised and customer-focused Service Advisor to join our Albury team.
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Based at our front reception, you will be the face of our sales/service department and the main point of contact for customers requiring after-sales support. You will coordinate service bookings, warranty and insurance claims, parts ordering and customer communication, helping ensure every job progresses smoothly from initial enquiry through to completion.
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This role would suit someone who enjoys working in a busy environment, takes pride in providing excellent customer service and can manage competing priorities with accuracy and professionalism.
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Key responsibilities
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Be the primary contact for after-sales enquiries, service bookings and customer updates.
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Respond to customer feedback and resolve post-service concerns with empathy, professionalism and confidence.
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Coordinate service and repair work with workshop technicians to support timely completion.
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Process and track warranty and insurance claims with manufacturers, suppliers and third-party repairers.
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Order parts and accessories and follow up on availability and delivery.
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Prepare invoices and process after-sales transactions accurately.
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Complete vehicle and product registration documentation.
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Provide administrative support for customer handovers when required.
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Prepare monthly service and warranty reports.
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Assist with general office duties, including ordering supplies, distributing mail and other administrative tasks.
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About you
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You will bring:
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Previous experience in a customer-facing administration or service coordination role.
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Strong written and verbal communication skills.
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The ability to remain calm, professional and solution-focused when handling challenging customer situations.
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Excellent organisation, time management and attention to detail.
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Confidence managing multiple priorities in a fast-paced workplace.
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Practical experience with Microsoft Office and CRM systems, or the ability to quickly learn recent programs.
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A positive, collaborative approach and willingness to support the wider team.
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A commitment to safe work practices.
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Experience in manufacturing, automotive, caravans, parts ordering, warranty claims or insurance processes would be highly regarded but is not essential. Formal qualifications are not required—we value practical experience, initiative and a willingness to learn.
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What we offer
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At Mountain Trail RV, we provide a supportive and collaborative workplace where your contribution is valued. The successful candidate will receive:
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Competitive remuneration.
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Ongoing training and development opportunities.
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A varied role within a friendly and enthusiastic team.
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The opportunity to work with a respected Australian caravan manufacturer committed to quality and innovation.
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About Mountain Trail RV
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Mountain Trail RV is a leading manufacturer of high-quality caravans based in Albury. We have built a strong reputation for innovation, craftsmanship and customer service.
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Our skilled and passionate team is committed to delivering an exceptional experience for our customers—from purchasing their caravan through to ongoing servicing and after-sales support.
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📌 Service Advisor (Albury)
🏢 Mountain Trail
📍 Albury