Job Description
BEACH CLUB RESORT MOOLOOLABA - Mooloolaba QLD
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Join the dynamic team at BEACH CLUB RESORT MOOLOOLABA as a casual Housekeeper. In this varied and exciting role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.
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HOUSEKEEPER
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Job Purpose
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To provide high standards of cleanliness, hygiene, and comfort in guest rooms and hotel public areas, ensuring an excellent guest experience and maintaining the hotel's reputation.
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Key Responsibilities
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Guest Room Cleaning
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Clean and tidy guest rooms according to hotel standards.
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Make beds, change linens, and replace towels etc.
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Dust, vacuum, and mop floors.
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Clean bathrooms - sanitize toilets, sinks, showers, mirrors, and tiles.
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Replenish amenities (toiletries, coffee/tea supplies, stationery, etc.).
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Check that all lights, appliances, and furniture are in valuable working order.
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Report any maintenance issues or missing items to the supervisor.
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Public Area Cleaning
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Maintain cleanliness in hallways, lobbies, elevators, and stairways.
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Clean and polish furniture, glass doors, and decorative fixtures.
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Laundry and Linen Duties
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Sort, collect, and deliver linens to the laundry area.
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Ensure proper stock of clean towels, sheets, and blankets.
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Handle laundry with care and report any damaged items.
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Supplies and Inventory
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Restock housekeeping trolleys with supplies before each shift.
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Report low inventory or equipment issues to the supervisor.
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Guest Interaction
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Greet guests politely when encountered.
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Respond promptly to guest requests (e.g., extra towels, pillows, or cleaning).
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Respect guest privacy and follow "Do Not Disturb" signs and protocols.
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Health, Safety, and Standards
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Follow hotel safety and hygiene policies.
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Handle cleaning chemicals safely and according to instructions.
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Adhere to lost and found procedures for any guest belongings.
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Skills and Attributes
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Strong attention to detail
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Good time management and organizational skills
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Ability to work independently and as part of a team
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Physical stamina for standing, bending, and lifting throughout shifts
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Professional appearance and courteous demeanor
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Ability to login to our software system & use this program
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Qualifications
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High school diploma (preferred but not required)
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Prior housekeeping or cleaning experience (especially in hotels) is an advantage
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Training provided in hotel cleaning standards and safety procedures
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Typical Working Hours
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Rotating shifts, including weekends and holidays
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General hours 9am - 2pm
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What we offer
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At BEACH CLUB RESORT MOOLOOLABA, we are committed to providing our employees with a supportive and rewarding work environment. Monthly shifts would consist of weekly Monday 9am to 4pm, Tuesday and Wednesday 9am - 2pm, fortnightly Sundays 9am - 12pm and one Saturday per month 9am to 4pm. Additional shifts will be required when the manager is on leave including being on call after hours during these periods.
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About us
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BEACH CLUB RESORT MOOLOOLABA is a leading resort located in the heart of Mooloolaba, Queensland. Our resort offers a range of accommodation, close to the beachfront location, making it the perfect destination for both leisure and business travelers. With a strong focus on exceptional guest experiences, we are committed to creating a welcoming and memorable stay for all our visitors.
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📌 Resort Housekeeper (Queensland)
🏢 BEACH CLUB RESORT MOOLOOLABA
📍 Queensland