Job Description
IVE 3PL & Integrated Logistics – Dandenong VIC
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Customer Service Representative
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About IVE
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IVE is Australia's leading holistic marketing company. We partner with clients from idea through to execution, bringing together creative, data-driven communications, integrated marketing, production and distribution.
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Our industry is constantly evolving — and so are we. As marketing natives, we're always finding smarter ways to connect brands with customers, wherever and whenever it matters.
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IVE is a growing 3PL provider supporting a range of national customers across industrial, retail and FMCG sectors. We are looking for a motivated and experienced Customer Service Representative to join our team at Dandenong South VIC
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About the Role
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We're looking for a Customer Service Representative to join our team and act as a central point of contact for our clients. This role is all about delivering responsive, accurate and professional support while coordinating jobs and campaigns from start to finish.
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You'll work closely with internal teams and clients to ensure jobs are delivered on time, expectations are managed, and issues are resolved quickly and effectively.
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Key Responsibilities
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Be the primary point of contact for clients, providing friendly, professional and timely support
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Coordinate campaigns and jobs daily, including scheduling, tracking and client updates
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Prepare accurate job instructions in line with internal processes and quality standards
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Ensure jobs are delivered on time,



within scope and to agreed specifications
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Maintain accurate client documentation, reporting and job records
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Manage client stock levels and reporting requirements
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Coordinate client sign-offs and approvals
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Assist with quotes, change controls and incident reporting when required
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Communicate changes clearly to clients and internal stakeholders
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Escalate issues appropriately to protect client relationships
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Build solid, long-term client relationships and identify growth opportunities
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Participate in WIP meetings and client briefings as required
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What We're Looking For
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Essential:
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Strong customer service skills
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Excellent verbal and written communication
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Sound administration and problem-solving skills
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High attention to detail
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Confident computer skills, including Word and Excel
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Ability to work collaboratively in a fast-paced environment
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Desirable:
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Experience in warehousing, logistics, print, marketing or production environments
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Experience coordinating jobs, campaigns or projects
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Why Join IVE?
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Be part of a leading Australian marketing group
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Work with a collaborative and supportive team
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Exposure to a wide range of clients and campaigns
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Opportunities for learning, development and career growth
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If you're organised, customer-focused and enjoy being at the centre of the action, we'd love to hear from you.
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📌 Customer Service Representative (Victoria)
🏢 IVE 3PL & Integrated Logistics
📍 Victoria